Apple Lakeside Reviews Summary

Customer Service

Pros:

• "All staff are very friendly, I have been in quite a number of times and am yet to have a poor experience."
• "Karthik was AMAZING! He is extremely knowledgable and went over and above to help with the issue I was having with my iPhone."
• "Masuma was really friendly, helpful and efficient."
• "The staff are a credit to Apple."
• "The amazing gentleman that served me did exactly that. He went out of his way and stayed over an hour after he was supposed to finish just to make sure the problem was sorted."
• "Visited the Genius Bar today with a broken screen and spoke to Paul. He was super helpful about what was and wasn't covered under warranty and the customer service was top notch."
• "Rowan was very patient and went above and beyond with his customer service skills."

Cons:

• "Wow the rudest and weirdest entry I have ever had to a store."
• "Worst experience ever visiting the store, they don't treat customers with respect."
• "I was handed over to a miserable and confrontational human."
• "Awful customer service!!! The guy called Morgan provided the worst customer service I have ever experienced."
• "The attitudes of one of the sales person was not good. I didn’t like how he was responding."
• "Visited store today at 7.30pm very disappointed with staff. 4 staff members engaged with themselves in the shop, I politely asked whether I could be helped, two walked away from me."
• "Bad customer service and attitude of staff at this store."

Store Experience

Pros:

• "But in a Covid world, Apple have taken a very impressive approach to looking after their staff and customers."
• "Considering I was only going into the store to buy a case... it was a fantastic interaction."
• "Had the smoothest transaction when I collected my new apple device."
• "In the end I’ve received my MacBook Air in pristine condition and I’m happy with the works."
• "This man is very professional motivated and smiling and he solved my problems just for few minutes."
• "I would love to thank Apple Lakeside members of staff for their help in resolving our concerns and allowing us to enjoy our Apple products!!"
• "Ordered a 15 Pro to collect from Lakeside, had a good service collecting it."

Cons:

• "I walked away in tears as I was feeling really embarrassed."
• "I was asked to come back in an hour so someone could help me transfer my old iPhone to my new phone."
• "Spent today 2 hours for 'walk-in appointment' only to be told that I need to wait another hour for battery replacement in recalled 6S."
• "I was so disappointed with this store when I went in to buy a new iPhone yesterday."
• "The worst customer services I have ever experienced in an apple store."
• "Very disappointed with the service from the Apple store, lakeside."
• "Disgusted and appalled at the customer service received at the Apple Store in Lakeside Thurrock."

Technical Support

Pros:

• "Service however as always is great. I guess that's why you buy apple."
• "Great service. Booked appointment for faulty Keyboard on Apple Macbook."
• "They actually replaced the whole handset with a brand new phone for the cost of the battery replacement!"
• "At the Genius Bar so helpful and a brilliant attitude."
• "The process of turn in was very smooth, COVID-secure and the staff was professional, noted the issues precisely."
• "Wonderful staff. Had a problem with our iPad which was over 8 years old."
• "Took my phone to be fixed as the camera had a fault, the guy that served me was so helpful & professional I wish I could remember his name."