Samsung Experience Store Reviews Summary

Customer Service

Pros:

• "She answered all my questions and kindly showed me further upgrades available as I was curious."
• "Staff (Bryan) was helpful and willing to sort out the issue with my Gear S2 watch, even though I was late for the appointment and overreacted for it."
• "I will recommend this particular Samsung store if you need support to buy a phone or Samsung device."
• "A lovely girl explained all we needed to know about galaxy watch6."
• "Staff are very helpful, far better than visiting the likes of Vodafone, EE etc."
• "I would like to recommend Briant as excellent customer service agent. No all cases are same, he took time to listen me and assist my problem. He gave us a brilliant attention."
• "The best customer service ever. Samsung store in heart of London. Served by 'PREM'. I did asked millions different type of questions without any hesitation, and he gave me all the answers with a very lovely smiley face..."

Cons:

• "Worse experience ever. After calling and having an appointment, I went to replace the screen of my phone, I reached the shop 1h earlier and a member of team told me no one will meet you till the booked time."
• "Rip off screen repair cost, device nothing like as advertised, no more Samsung for me."
• "The attitude of the manager on day doesn't even warrant a one star rating."
• "Worst customer service ever seen."
• "Very disappointed with customer service. No one picks the call in the shop."
• "Very rude manager which has no idea of how to speak to a customer and treating people like their guilty before he even knows that to be true."
• "Awful customer service in store."

Product Knowledge and Assistance

Pros:

• "Got a service without prior appointment. Health check for my phone was done and repair was done quickly."
• "The Oxford Street location serves as a reliable destination for gathering information and inquiries about Samsung devices."
• "Great place to sort out any issues regarding Samsung device's and electronic gadgets."
• "Booked a tablet repair here and the staff were efficient, friendly and very good with their explanations. Abdul was lovely and very informative about the quote, the repair process and what they would try. Brandon was also very friendly and super helpful."
• "The member of the staff showed me the best offers and explained to me the differences between the 2 models of the phone I was interested to buy."
• "Aimee, Abdul, Bryan, and Dhilan showed such compassion and worked so hard to restore all my data."
• "Helpful staff and a relaxed atmosphere, on top of that I got free BTS posters 💜💜"

Cons:

• "It took around 30 mins for a member of staff to even acknowledge my presence and there was no knowledge on any of the products in the basement."
• "It’s almost like they only want to sell mobiles and tablets in store."
• "The sales agent sold me a product I did NOT ask for."
• "Nice staff, but don't honour fold3 warranty because of scratches to the hinge, which is the primary component and entire purpose of a foldable phone."
• "But none of my questions were answered, lack of product knowledge."
• "The member of staff that served me was new and not knowledgeable at all about the products, just read out the label, it was very amateur and awkward."
• "Sales staff need more in-depth training on software and product compatibilities."

Pricing and Offers

Pros:

• "I bought a mobile phone and they said if I buy a watch, there will be a 15% discount on the watch."
• "Also i got a great trade in deal for my old smart phone and 10% off the price too!"
• "Purchased a phone charger from here and it was quick and cheap."

Cons:

• "Just visited this store. I'm speechless. I was going to buy a Samsung tab case for 19.99. That was the price. They removed the price and told me it was 25 pounds."
• "When you buy online you cannot return an item even in their official Samsung stores."
• "I ended up paying £30 for a bad job, those screen protectors only cost pennies."
• "Was just quoted £289.00 to repair a cracked screen on a Samsung Mobile Phone."
• "I purchased 3 phones from the store the push to buy from them instead of going through my provider which I have done in the past was the offers they were doing for cash back and vouchers. But they make claiming these offers impossible."
• "Very disappointed with a recent visit. Chose a couple devices from the shop floor, a pretty large purchase totalling nearly £1,800. All ready to pay at the till and was then presented with a price MUCH higher than that on the displays."
• "The phones they have on sale are retail. They were not willing to reduce."

Store Experience

Pros:

• "Beautiful, clean and organised store at a perfect location."
• "If you're after a Samsung product, well worth a visit."
• "I encourage EVERYONE to visit this store."
• "I would highly recommend this store if you are in central London."
• "If you are thinking about buying a Samsung device or if you already own one and you live in London do not hesitate to visit the Samsung store you won't regret it."
• "Such a amazing experience at the shop. Very impressed with quality and professionalism of the staff and engineers. Love the variety of the Samsung product available for the clients explore if feel like, very spacious and comfortable shop."
• "It's a Samsung shop. I went in to get some Samsung things and got them. All staff are friendly and helpful, not pushy - plenty of time to drift around checking all the stuff they have without interruption."

Cons:

• "Terrible experience. Staff have no customer experience skills whatsoever."
• "Samsung (UK) engineers are absolutely pathetic and useless."
• "The staff are literally doing busy work, their product knowledge is derisory at best."
• "A truly awful retail experience."
• "Horrible sales experience here. Don't go to the Oxford Street store."
• "It's worst store you can experience in UK."
• "The store was almost empty and most of them were just standing there gossiping."