McDonald's Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Staff members Louise and Pheonix managed to retrieve this from the system - excellent service!"
• "Incredible customer service, would come again and forget my allergies 100%."
• "Friendly staff. Orders generally correct."
• "Staff are pleasant but under pressure."

Cons:

• "They have not even said they will refund the meal and just said they could only apologise."
• "The young man I asked for help couldn't find anyone in charge to help."
• "The signs for the 'Drive Thru' should be changed to 'Traffic Jam'."
• "The food is as you would expect from McDonald's. The burgers look like someone sat on them."

Food Quality

Pros:

• "Food received promptly, too, and made it back to the hotel room in good condition."
• "This was the best McDonalds drive through experience I’ve had!"
• "Perfect, and the box the toy comes in keeps him happy. It is clean hygienic and service is quick, 10/10."
• "The chicken meal that I had was really nice and as it has been forever, the coffee is still my favourite and good value."

Cons:

• "I've just had to throw away 90% of the meal, the fries were so badly undercooked."
• "Absolutely disgusting, ordered through just eat food was cold, chips were like rubber."
• "Pathetic. Always miss an item I have paid for and instead of giving me the food they just say its the delivery companies fault."
• "The burgers and fries were room temperature at best and we ate in!! The fries were rubbery and tasteless."

Order Accuracy and Delivery Issues

Pros:

• "Consistently the better of the two restaurants in the area. Friendly staff. Orders generally correct."
• "Firstly it was a busy day and there was initially a long queue but it went down fast and the standard of the food was outstanding."

Cons:

• "I ordered at one of the kiosks but unfortunately did not get a receipt."
• "Management take note: this store dilutes the Macdonalds brand through lack of attention, unfulfilled orders, receipts not being printed in store."
• "When I pay for a 'Deluxe' 'Signature' meal, I expect the preparer of my food to take a little extra care."
• "Waited more than 2 & half hrs for food ordered through just eat for 2 young kids."