McDonald's Reviews Summary

Service

Pros:

• "Staff cleaned the tables well afterwards, were friendly & worked hard."
• "The staff were happy and helpful, the food was quick, hot and tasty."
• "Very friendly staff."
• "Extremely friendly polite and helpful staff."
• "Place was nice, clean and busy. The staffs were polite and friendly."
• "The staff are friendly so I cannot complain about their customer service."
• "Staff are always very polite and friendly, especially on the drive-thru."

Cons:

• "the servers were very abrupt, no smile, no please or thank you"
• "Customer service in my view has been lost to Covid but its no excuse to be essentially rude to customers."
• "Awful customer service."
• "the woman who came out and yelled stop at top of her lungs seemed very rude"
• "Staff talking about personal matters and other members of staff on the floor, and getting orders wrong and not checking them.. not on."
• "Then a lady came in a rude way and asked kids not to sit."
• "Okay most of the time average maccies however when I have come in late the staff have been rude."

Food Quality

Pros:

• "Food always hot."
• "No issues with the food so far, everything has been as expected."
• "the food quality is good"
• "Chicken tenders are my new go-to are delicious, looking like and having the texture and taste of real chicken."
• "food was freshly cooked rather than being sat on a hotplate for a while"
• "Food was Nice, all the order was made correctly, the table service was quick and the staff was polite even though the restaurant was busy."
• "Today I had the cheese bite sharebox with fries and a banana milkshake and I was absolutely blown away by the flavour of the jalapeno cheese bites."

Cons:

• "There burgers are never as big as the ones pictured in the wall displays"
• "Burger meat was burnt on one side and broken into pieces. Chips were undercooked."
• "they had no fries or McFlurry's or any other desserts"
• "The whole meal was cold. Not the delivery drivers fault. Will not use this McDonald's again."
• "The end product is very very poor the burgers look like they have been ran over repeatedly."
• "Quite possibly the worst macD I've ever had. The burgers were pale, limp, and tasteless."
• "Food itself had far too much sauce inside burger for my liking."

Cleanliness

Pros:

• "Much cleaner than many other mcdonalds."
• "The place looked clean and tidy."
• "Clean tidy and plenty of staff interaction with customers."
• "Satisfyingly cleaner than my house."

Cons:

• "Good location, parking is slightly small, it's clean but toilets are not great."
• "The tables were not being cleaned."
• "everyone is running around like headless chickens cleaning everything from skirting to cleaning the ceilings because management are making an appearance....why the hell don't they make the effort everyday it's a joke"

Experience

Pros:

• "Would recommend."
• "I would definitely return to this McDonalds outlet."
• "always have amazing service"
• "Macdonald's is and always be a first class place to go for good food and pleasant staff"
• "It is unusual to arrive at a Mcdonalds where staff are smiley, welcoming you to store and offering polite service."
• "Can't beat a McDonald's breakfast, best thing on the menu."
• "Delicious food & excellent service."

Cons:

• "We won't be coming back again, which is a shame because it's rather a nice spot and we've given it time to improve. Sadly it hasn't."
• "This has to be the worst McDonalds I have yet to come across."
• "I am disgusted by this incident at an establishment that is aimed at children."
• "We frequently leave dissatisfied, we return only for the convenience."
• "Sadly this needs to change the name to muck Donald’s ! We eventually ordered after a long que for the drive through... The burgers were awful absolutely awful in fact inedible we both had a couple of bites and threw them out!"
• "Just like any other McDonald's packed with people the foreign woman showing people where to sit told us not to be long at the table as she had people waiting to go in sounds like grab your food eat it and go"
• "Stopped off with plenty of time before going to the theatre... A lot of disappointment, stress and indigestion from eating quickly."

Facilities

Pros:

• "the drive thru is excellent and speedy"
• "Has a drive thru and a car park."
• "Car park has Chargers for electric vehicle users."
• "The interactive tables are a great idea especially if visiting with kids."

Cons:

• "Car parking limited / v busy, drive though waiting bays limited, busy junction"
• "It is quite difficult to park, there is not enough seating."
• "The toilet was closed for cleaning."
• "The car park and drive thru layout is just crazy."
• "This particular one is let down by the tiny car park which makes it very frustrating"
• "Only thing that lets it down is the parking."

Order Accuracy

Pros:

• "Orders would always be wrong in the drive through but for the last year or so I’ve not had anything go wrong!"
• "Placed quite a large order and was very pleased that it was all there and correct, especially as we had customised some of the burgers."
• "Finally a McDonald's that gets my order right ✅️ all it took was a £50 ferry to get it haha 😄 nah joking aside it tasted miles better than southampton mcdonalds and they actually remembered everything."

Cons:

• "Wrong food to table, which was sorted, but what was not good was me returning a toffee latte that may not have been, but if it was, was not as described."
• "Ordered via Uber took 90 minutes for Uber driver to be allocated he collected order it was stone cold he asked them to re make the order they refused."
• "About 80% of the time they get your order wrong, whether it is pick up or delivery."
• "Yet again drove away from drive in only to find one item missing from the bag."
• "We were also missing some of our food."
• "Ordered through uber eats, happy meal was missing the drink."