Address: A4042 Lower Mill Field, Pontypool, NP4 0XB, United Kingdom
Phone: +441495751546
Rating: 3.0
based on 176 reviews.
Food Quality
Pros:
"Food was hot and full of flavour."
"Tried the Vegan Chicken Burger and it was lush, real nice change as I don't usually have a fast food meal due to lack of selection on offer for Veggies."
"Tonight I had a box mesh that was really hot and tasty."
"The chicken was juicy and crispy."
"Usual KFC food, which I quite like."
"The meal was nice. The chicken was cooked fresh and tasted lovely."
"Very good food but the drive through intercom was broken and required a beep to alert staff you are waiting."
Cons:
"Fast food was not fast and the chicken was that dry you could not chew it."
"Pink chicken with my wife's meal."
"Most of the chicken pieces were bony, lacked any meat and looked as though they had been left on the side for a very long time."
"The chicken was dry and just tasted of dirty cooking oil chips under cooked and soggy."
"Disgusting just paid over £34 for a 'variety' box of DRUMSTICKS."
"All chicken was soggy."
"Chicken crumbs soggy as if they had been warmed up."
Service
Pros:
"Would recommend anyone passing through the area or living around to visit this one."
"The staff were prompt and friendly."
"Staff were slightly faster this time."
"Excellent customer service and Jamie was very patient as I had to give him my order over the counter, he was very polite even though he was rushed off his feet."
"Service was quick and the young man serving was polite."
"A female member of staff was amazing helping with options."
"Really nice staff on this day."
Cons:
"Rude and obnoxious manager who doesn't know his job."
"Service is basically non-existant."
"The service was very poor and was dealing with a very ignorant worker."
"The staff had completely no idea what they was doing."
"Service terrible……. will NEVER go to kfc new inn again appalling all around."
"The staff are rude, clearly not trained or they don't care."
"Customer service is shocking!!"
Cleanliness
Pros:
"Car Park good though and no sign of Rats."
"Place looked clean."
"Toilets were quite clean."
"The toilets tonight were clean and very acceptable."
Cons:
"It's not exactly the cleanest kfc either."
"Every single table and chairs was dirty, we had to clean our table we sat on."
"Not a clean table in the place."
"I have only been to this restaurant twice in the last 2 months and each time it is always dirty, rubbish overflowing from the bins and general housekeeping is poor."
"Really dirty inside as you walk in - grubby floors and bins full."
"It's filthy dirty rubbish everywhere."
"As you walk in the place is a mess, I meant you would think they fired the cleaner."
Order Accuracy
Pros:
"We ordered food on my birthday and the original order was wrong but they were quick to fix it and give the wrong order to us as an apology, thank you to all the workers working throughout the year and wish you all a happy new year :)"
"1st time here in a while but was nice everything was cooked fresh, all piping hot they did forget a part of our meal but when staff was asked they gave is missing item and free chicken as a apology."
Cons:
"Everytime I've used this KFC the order has been wrong."
"They forgot my chicken in the trilogy meal."
"Got home to find no chicken in the children's meal."
"After receiving the food we realize that none of the dips or the added chicken pieces were in the bag."
"Missing a chicken fillet and got the drink wrong."
"Ordered food through drive-thru only to wait 20 mins before going into the store and was then told our food was given to someone else as they don't even ask or give receipts through the drive-thru."