McDonald's Reviews Summary

Service

Pros:

• "Staff really are doing very well here keeping everything clean and tidy at all times and serving food quickly."
• "Considering most McDonalds now days have gone down hill this one took me by surprise with fast and friendly services, a clean restaurant and nicely cooked food probably one best McDonald's I have been to in a long time."
• "Good food, good service, friendly staff."
• "Fast, efficient, stress free even at peak periods."
• "Good friendly and helpful service though."
• "Staff is always friendly and helpful when needs be and even if they miss something out on an order they always happily fix it with no quarrels!"
• "Management and staff were pleasant and polite, providing the entire establishment with a cheery and amenable air."

Cons:

• "Must be the worst service at McDonald's slow long queues by time you get food drinks are cold as waiting too long."
• "The place was severely understaffed, leading to long wait times."
• "Was charged by McDonalds for a £20+ McDelivery order that was cancelled."
• "Poor unorganised people! They forgot my drinks, so i had to come back."
• "Sometimes they get orders wrong."
• "Service was terrible waited 10 mins for a double cheeseburger that had sat under a heat lamp for at least 8mins."
• "Manager responded very poorly when me and my friends called to find out what happened to our missing drink."

Cleanliness

Pros:

• "Very clean with lots of light, pretty places to sit and lots of comfortable chairs."
• "Other than that place is clean and have been satisfied with the food."
• "Clean with friendly helpful staff can get busy with a bit of a wait."
• "Restaurant and tables are quite clean, condiment station is also clean and kept topped up - no mess."
• "Even the toilets were clean and smelt okay."
• "The toilets are always clean."
• "Food was good and cleanliness spot on."

Cons:

• "The tables were filthy, making it an unpleasant environment."
• "They place was dirty, to toilets were very bad as well."
• "At times it gets crowded, the floor clearly shows the high foot fall and the staff look uninterested."
• "Once the queue starts building up you're ordered in line by surly staff."
• "Dirty floors and soggy fries."
• "Night time security told me to leave due to 'takeaway only' and I was having a bite of my food."
• "No under 18s on Thursday Friday and Saturday!?"

Food Quality

Pros:

• "Much better than Chapelfield McDonalds due to really good service and really good food."
• "Their food is still delectable, satisfying cravings with consistent quality, great service, and value for money."
• "Food is exactly what you expect."
• "You know what to expect in a McDonald's. No surprise in the food which was all exactly as expected."
• "Food was great. Could not fault it one bit."
• "Food is always prepared to perfection and quickly for convenience!"
• "All of our order was correct, all hot and fresh."

Cons:

• "Nothing special, very small portions, funny after tastes, always feel hungry after I visit the place."
• "The first time the fries tasted of burnt fat, the second they were cold, powdery and horrible."
• "Fries were soggy, Big Mac was luke warm."
• "Why is it that McDonald's burgers are so often cold?"
• "Dreadful food, service and atmosphere. I shall never return."
• "Chips were cold. Kids fish fingers were awful."
• "Absolutely rank food, slow service had to wait 5 minutes for 'fast food' and won't eat here again."