Wren Kitchens Reviews Summary

Customer Service

Pros:

• "The team there provided us with great customer service, helping us choose two perfect kitchens."
• "Great service throughout the project... Service was excellent and part arrived next day."
• "Our designer, James Livick-Smith has been outstanding throughout."
• "From our first showroom visit to delivery which was efficient and virtually damage-free, all were top quality."

Cons:

• "It’s all amazing at the point of sales but as soon as you pay for your kitchen they do not care."
• "Try to sell you expensive extras that you don't need even after being told multiple times they are not needed."
• "Having talked to other people appears this is a common issue with both Wren guarantee and the quality."
• "AWFUL. Ordered my kitchen from the Norwich branch don't be fooled by the new showroom and the designers lovely approach, once your money has been paid things will chance dramatically."

Quality and Delivery

Pros:

• "Excellent communication Detailed and clearly marked packing information."
• "We are so happy with our new Wren kitchen! The quality of the units is brilliant."
• "The quality is the kitchen is brilliant and very please with our experience."
• "Wren kitchens are a premium product and I am pleased that it kept up to expectations."

Cons:

• "My counter top was damaged, so was my tower unit, two other units were missing."
• "We had a great experience with Wren... We needed a couple of replacement items due to minor damage."
• "Nearly all the doors were damaged or had defects spent well over an hour waiting for customer services."
• "After spending over 4k on our kitchen which we purchased from the Norwich showroom there were multiple damaged and missing items."

Installation and Fitting

Pros:

• "We really appreciated the pre-installation visit from Ronnie as this helped him understand and reflect on the best way to fit out kitchen."
• "The kitchen was delivered on Friday 25/1/19. The fitters arrived on Monday around 9 am. They insisted we move our car so they can park their van on our drop kerb."
• "Great in store service, but very poor after sales. We paid for the kitchen to come pre built, I would advise against this as everything had to be adjusted."
• "Fantastic experience from start to finish with Wren Kitchens. Their designers ensured every little detail of our kitchen was taken care of."

Cons:

• "Installer GoodKnight Carpentry incorrectly plumbed in washing machine, dishwasher and sink."
• "Wren kitchens are fantastic - cupboards built ready to install. so quick and great quality. Account handler designed our kitchen with ease and everything came through perfectly."
• "The original fitters must have been a bit cold when they fitted my kitchen so while I was out they moved their circular saw into my dining room."
• "AWFUL. Ordered my kitchen from the Norwich branch don't be fooled by the new showroom and the designers lovely approach, once your money has been paid things will chance dramatically."