Tebay Services (Southbound) Reviews Summary

Food Quality

Pros:

• "Proper authentic food. Fish and chips with peas, beans and gravy etc."
• "The breakfast on the way up was OK but toast was cold."
• "The sausages with chips and gravy, as well as the lasagne we ordered, were nothing short of sensational."
• "The food in The Kitchen was beautiful. Huge portions and good quality produce."
• "The carrot cake looks lovely but unfortunately tastes of baking powder and the margarine used to make the icing is not nice."
• "The food I bought to takeaway instead was so unpleasant I had to throw it away."
• "Food at the self service tends to be very dry."
• "The youth that served me was disinterested. Sausage and tomato roll with a coffee for £10.55 and poor service doesn't even deserve one star."

Cons:

• "The sweet potato wedges were cold, no veg offered with the pork casserole and just thrown at us."
• "Purchased 2 chicken ciabattas which were short of filling and very dry."
• "The full Tebay breakfast was not hot enough, the food was sloppily presented and way below the normal standard."
• "Steak pie was just ok, but chips were burnt and didn't taste great."
• "My wife had a sausage bap which was not hot enough and the bread was far from fresh."
• "The peas, sweet potato wedges, some parsnip and carrot cubes all cold or barely warm."
• "There was no roast dinner left at 6pm."
• "Bland expensive overcooked food at the fresh counter. Chips were so dry they were inedible."

Service and Staff

Pros:

• "Excellent friendly service from local staff."
• "Staff is really hey to help and very helpful."
• "Every member of staff was chatty and friendly. I love their story and ethos of sourcing local produce."
• "The staff are nice, slightly different vibe to the Northbound Crew."
• "The staff were great and service good!"
• "The interior feels warm and personal, if that can be said for a service station."
• "Staff very helpful when our caravan broke down and had to be left there for several days."
• "The staff remained calm and friendly in the face of adversity."

Cons:

• "The staff are very normal and approachable. The inside of the building is welcoming."
• "The staff at the cooked food counter were not interested in customer service."
• "The attitude of the staff ranged from glum to jolly but, again, probably better than most other service stations."
• "Staff trying to do a wonderful job and keep smiling. Better forward planning required at a higher level."
• "Very disappointed queued for food only one member of staff mainly serving the food over priced for a basic breakfast."
• "A pair of tongs and a side plate would have made all the difference. Used to use tebay a lot some years back but wouldn't rush back now."
• "Staff appear to be overwhelmed by numbers coming through the door."
• "Being served an overly expensive, poorly made toasted sandwich by a surly teenager is not the experience I have come to expect."

Cleanliness and Maintenance

Pros:

• "Lovely motorway services. Very clean."
• "Just like a country farm shop. Fresh free range eggs."
• "It's 98%. Keep it up T bay...."
• "The toilets were clean! There's a luxurious farm shop."
• "Very clean, really nice atmosphere and one of the nicest pit stops I’ve been to in the UK!"
• "All facilities were clean and presentable."
• "We easily found a table especially as it was 15.30 ((3.30pm) and on a Tuesday afternoon."
• "Much more pleasant, cleanest facilities I've ever experienced on a motorway."

Cons:

• "The toilets need a good deep clean as well."
• "I was a bit disappointed with the customer service, I even felt I was scammed."
• "Our first time visit, so was looking forward to it. 2 stars as farmshop great but the restaurant was awful."
• "Always busy but for a reason - great restaurant and farm shop with huge range of produce."
• "Only minus is the ridiculous fuel prices - why?"
• "Butchery is still very good with pleasant and helpful staff."
• "The toilets were clean! There's a luxurious farm shop."
• "I also visited the toilets out of curiosity and was happy to see that they were quite clean despite the large number of people using them."