Curchods Kingston upon Thames Reviews Summary

Customer Service

Pros:

• "Leo was very helpful when searching for a rental house and always kept our requests up to date."
• "The communication is seamless and the team is always ready to step in and help whenever I have questions."
• "She kept in regular contact throughout the whole process and was always happy to help with any queries."
• "Would definitely recommend both buyer and seller when it comes to moving in your next property."
• "Both Kat and Leo are a credit to Curchods and I would thoroughly recommend them."
• "Scott, Ken and the team at Curchods (Kingston) have been brilliant."
• "Our seller's estate agent even commented on how communicative they were with them."

Cons:

• "Gives off the pretence of being everyone’s best friend but I don’t think he’s ever heard of the word 'integrity.'"
• "Leo is a bit of an archaic, stereotype of a lying estate agent."
• "Disappointed with how they handled my tenancy contract (throughout my stay but especially at the end). Lack of proper communication with the landlord as well as internally (i was moved to various agents that seemed unaware or uninterested)."
• "After 2 years of back-and-forth emails I gave up on being reimbursed or settle the tenancy fully."
• "They're quick to take your money but not so good when giving back what you're owed!"
• "I'm surprised I need to collect the key from the agent's office instead meet up at the new house."
• "I strongly believe it's a communication problem."

Professionalism

Pros:

• "Curchods team was professional, very responsive and always there to make things happen quickly."
• "The team made the whole renting process stress-free and efficient."
• "Curchods were professional throughout and very pleasant to deal with."
• "They were professional, responsive and gave sound advice at tricky points, and played an important part in the sale going through with minimum drama."
• "Alkesh Majevadia from Curchods, Kingston was very professional and efficient throughout the house purchasing process."
• "The Manager Scott Carson, has obviously built a team that is both professional, and efficient."
• "Scott and Ken were absolutely brilliant in quickly securing a buyer and then pushing through the sale of my property."

Cons:

• "Seller beware. These guys are negligent on their own admission."

Support and Guidance

Pros:

• "Very impressed with Curchods open, transparent and efficient service, in the full purchase process - from the search through to completion."
• "We have been informed by them step by step and we were explained process of purchasing property in the UK."
• "Melanie is totally on the ball - fully conversant with the legalities around letting, easy to reach and communicate with, quick to get in touch when work needed doing and quick to arrange for work to be done by professionals and at a reasonable price."
• "The team have been wholly supportive, and dealt with our sale and purchase in a professional manner throughout."
• "Excellent service all round from 1st enquiry through to completion."
• "They showed genuine empathy and went above and beyond to ensure we settled in comfortably."
• "My experience of Curchods was significantly better then the two other local agents I used for my failed purchases one of whom was dishonest, and the other (a well know local agent) rude."