Pizza Express Reviews Summary

Food Quality

Pros:

• "The buffet style lunch tasted great with a good variety of food and the service was quick and efficient."
• "All the food was delicious."
• "The food is absolutely delicious and the service is exceptional."
• "The food was excellent we all had a lovely lunch and left feeling relaxed, satisfied and happy."
• "Food was outstanding."
• "It was all delicious."
• "Great filling salads."

Cons:

• "Food came late, we were sitting at front of restaurant and all seemed chaotic due to them prioritising deliveries."
• "Two pizzas thin on toppings, one lasagna, one chicken pasta... cost nearly £75? Never again"
• "Pizza was cold."
• "Caesar salad mostly leaf, half boiled egg 3 anchovies, mayo as dressing and dry chicken that was it."
• "Over priced, mediocre tasting food."
• "Food was just ok, takes forever to make a meal, we waited around 35 mins."
• "Discussing waited 45 mins for food only to find it RAW on the bottom."

Service

Pros:

• "Our waiter was polite. Friendly. Easy to talk too."
• "Staff are always super friendly, mood is always really relaxed and free flowing."
• "The staff where all helpful and friendly."
• "Manager showed us a table and then we had very friendly service from Gosia."
• "Good service and lots of seating."
• "The staff were so attentive and it was brilliant value for money."
• "Always great service and food. And the atmosphere is lively."

Cons:

• "I honestly don't see what the fuss is about. Overpriced food, pizza is nothing special, small portions and generally just paying for a name."
• "Whilst the serving staff were all lovely, the bald maître d’ was rude and unhelpful."
• "The staff were slow and awkward."
• "Terrible customer service, left standing at the door while staff members walked past."
• "The waitress was very unhelpful and uninterested."
• "The waitresses are slow and don't come back to see how you're doing."
• "Service was ok but the food was sad with no love and very lacking in actual toppings."

Atmosphere

Pros:

• "Very relaxed and chill atmosphere."
• "Amazing place! Love design, atmosphere, lovely people and amazing food!"
• "Lovely atmosphere."
• "The restaurant is big but still feel cozy."
• "Can get a bit too noisy when it's busy (hard to hold a conversation) and some of the tables are a bit too close together but other than that it's a nice venue."
• "Nice vibe in the restaurant and recently refurbished. Good low lighting and nice decor."
• "Very relaxed and pleasant atmosphere. The staff was helpful, friendly and professional."

Cons:

• "The building is badly designed. There's no ventilation or air conditioning."
• "There is so much dust in the air in this place."
• "This Pizza Express was fairly small and we were by the front door which meant we had a cold breeze every few minutes."
• "The atmosphere was OK tables bit close together, not value for money."
• "Got quite noisy, and it resulted in us eating quickly to get out of the place."
• "We came for lunch and had to leave before ordering as the music was way too loud."
• "Found the restaurant cold at the far back, ground floor near windows."

Value

Pros:

• "Prices fairly high for what you get, unless using voucher codes... at which point they become much more reasonable."
• "Used Tesco vouchers with absolutely no issue! Always nice :)"
• "Total bill was £64 which was very reasonable for what we had."
• "The staff were so attentive and it was brilliant value for money."
• "They do what they do best with great Italian pizzas a friendly team and reasonable prices."
• "Pizza Express is not somewhere we'd usually choose to eat but I was very pleasantly surprised."
• "Always love eating here. Great gluten free choices and app user discounts and offers."

Cons:

• "I honestly don't see what the fuss is about. Overpriced food, pizza is nothing special, small portions and generally just paying for a name."
• "Two pizzas thin on toppings, one lasagna, one chicken pasta... cost nearly £75? Never again"
• "Sorry but caesar salad with no caesar sauce for +12£ no thanks."
• "Portion sizes are small and prices are big."
• "The portions looked small and mediocre. Seriously?! £9 for some balls of dough."
• "Portions were small and our meal was over priced."
• "Terrible customer service... Not even the food was a redeeming feature as charged £12.95 for a non existent portion of pasta."