Hanoi Cafe Reviews Summary

Food Quality

Pros:

• "The food is absolutely delicious and so flavourful! I had the salt and chilli squid, which was freshly made and fragrant."
• "The food here is excellent and reminds me of my time spent on holiday in Vietnam."
• "The food comes in large portions and never bland. It’s hearty Asian comfort food done with immense care and devotion to quality."
• "Food is excellent, fresh flavours lots of coriander and mint."
• "The tofu salad with noodles and sticky rices was absolutely fresh and delicious!"
• "The food was authentic, delicious, fresh and piping hot."
• "The BBQ spare ribs were super delicious, the meat was falling off the bones."

Cons:

• "Pork ribs tasted off and covered in sweet chilli sauce from a bottle."
• "The food was fairly bland and basic. The whole sea bream tasted of soy and msg and we unfortunately found a hair in it."
• "The Nước chấm had far too much vinegar in it."
• "Tofu claypot smelt nice but didn’t taste that good."
• "The sauce was too acidic and sweet."
• "Sorry but the Bun Cha wasn't good, its usually grilled and served alongside a tangy nuoc cham sauce. Here everything was deep fried it and steeped it in a nutty sauce. Made for a rather greasy experience."
• "The food was mediocre, we ordered bun and the beef patties were drenched in oil, the grilled pork was very greasy."

Service

Pros:

• "The service is all quick."
• "The service was relaxed in a good way."
• "The service is unlike anything I've experienced in London."
• "I've been here a few times and absolutely love it! The staff are so friendly."
• "Service was quick and courteous."
• "Lovely staff and food is always 5 stars."
• "Staff were polite and prompt."

Cons:

• "The service was horrible! More than 30 min waiting for our food and water."
• "Went on a date and the waitress completely ignored me and did not even ask what I wanted to order but only addressed my date."
• "Service was abysmal."
• "Service was slow, and it took 15 mins before someone even took my order."
• "The service was a bit off frankly."
• "Service wasn't great the day we came; they lost our order so we got food real late after we ordered again."
• "Waited 45 minutes to get served and nobody came to take our order."

Value for Money

Pros:

• "Prices are very reasonable too."
• "Food all came very quickly and portions were extremely massive for the prices charged so really good value for money."
• "The service is excellent and food is fresh, authentic and very reasonably priced."
• "Very reasonable prices!"
• "Amazing portion and amazing value for money!"
• "Beautiful food at a really good price."
• "Nice food for a great price."

Cons:

• "Hundreds of pound spent and they still tried to squeeze money from us."
• "Overpriced and not good quality."
• "Also they charge £1 per tiny meatball added to pho which is a huge rip off."
• "And it costs more money than I expected looking on their cafe."
• "I am in EXTREME DISBELIEF to realise that I was charged around £36.74 for two small coconut prawn curries and rice (to eat in)...."
• "Plain noodles were £9! Avoid at all costs and reward proper food and service!"
• "Tonnes of hidden fees on top of the £4 corkage... our large group paid almost £50 extra."

Ambiance

Pros:

• "Our favorite Vietnamese place in London!"
• "Love this place! It's a more modern Vietnamese restaurant."
• "Nice atmosphere."
• "Less noisy than other vietnamese restaurants with a more trendy decoration."
• "The atmosphere was fun and friendly."
• "Lovely atmosphere with bright and happy decor."
• "Vibes were so relaxing and homely. Felt like I was back in Vietnam in a local flat which was very minimalistically Southeast Asian."

Cons:

• "It's always quiet inside compared to the others (which I like as I usually dine in alone) but they've shown me again why they are one of the least popular on the strip."
• "The restaurant is also quite loud and I couldn't hear my friend without them raising their voice."
• "Lots of mobile phone theft warning pictures makes you wonder if this is a big problem here."
• "The restaurant does not have air-conditioning though which in the recent hot weather makes for a slightly uncomfortable experience."
• "There was an extremely noisy table of six men in the restaurant who were so loud, we literally had to shout our selves to hear each other."
• "This restaurant is grossly overpriced and with food that lacks those gorgeous flavours and aromas you'd expect from a truly authentic Vietnamese reso."
• "The decor is the usual, basic I think describes it apart from some unusual photos."

Customer Service

Pros:

• "The family that run this place are really lovely and have a gorgeous dog."
• "The warmth from the ladies working here was what gave the nice atmosphere."
• "Such a homely vibe. The ma’am who served us, she had such a warm welcoming personality."
• "Love the family feeling you get from it."
• "Owner was very friendly and helpful in providing info on dishes."
• "Service was great, the lady was so friendly and smiley the whole time."
• "The customer service is what really makes Hanoi Cafe brilliant, there is a personable and funny waiter named Michael who has made our experience such a lovely one."

Cons:

• "Key elements of our dishes were missing an were not corrected quickly enough."
• "Our starters were taken from the table before we’d finished."
• "I have ordered through uber eats and the order never arrived."
• "Food taking a long time is completely fine however the staff didn’t even acknowledge this which was the frustrating part."
• "Not at all happy with the customer service."
• "Do not recommend this place. Me & my friend both ordered tofu & veg pho and it was full of small bugs."
• "I have been trying to book a table for 15 People for a few days at Hanoi Cafe. They don’t answer the constant phone calls or reply."