Address: Unit 2 Mariners Way, Ashton-on-Ribble, Preston PR2 2ZB, United Kingdom
Rating: 4.4
based on 234 reviews.
Customer Service
Pros:
"The man who served us was very friendly and helpful. He explained everything we needed to know."
"Dylan was very helpful and calm and reassuring."
"Chris was very helpful. He did everything I asked for and more."
"Spoke to Aaron who couldn't have been more helpful. He came and looked at the car and checked the power steering reservoir and then advised on the correct fluid."
"Excellent customer service from Jay who advised us regarding the use and features of electric bikes."
"Jordan provided outstanding customer service and gave me confidence that my car was safe to drive."
"Very knowledgeable, happy to help and spent the time needed to get me sorted properly."
Cons:
"Very slow service and they where to busy talking to each other rather then serving customers."
"Waited over 30 minutes to get served and then another 20 being served."
"Stood for about 15min to enquire about a bike went down stairs to purchase axle stands had to wait 20+minutes to get served."
"Waited and waited to have some wipers fitted."
"I felt ignored when the staffs served other customers when I was already waiting at the counter."
"Practically ignored by the man on the desk."
"When going to collect the two bikes today, the man who served me was very rude."
Product and Service Quality
Pros:
"Had a new battery fitted on my car, was a decent price and very quick friendly service."
"The staff were very helpful and were all knowledgeable answering any question I had and were obviously all cycling enthusiasts."
"Needed a new rear derailleur for my bike after my last one went bust. Tom was ace; great advice, got me what I needed, and sorted out a price match on the part."
"Since lockdown Halfords have operated a very smooth and personally trouble free click and collect service."
"Just been in for some brake pads for mountain bike. The sales person was friendly and very helpful."
"Halfords were truly amazing and replaced the wheel free of charge and fitted my new chain."
"Great service, we were having issues with a non halfords baby seat and we explained we would be happy to purchase whatever is required to make the chair secure he suggested the car seat grip matt £12 and its fixed the issue perfect thank you Paul."
Cons:
"Unfortunately the ebike I bought wasn't ready for collection at the agreed time as they said the battery needed to be charged."
"Bought nearly a 1000 pounds of tools from there. The emergency starter pack has stopped working... £60 wasted and I won't be shopping there again."
"Fitter dropped the securing plate bolt into the engine compartment and had to replace it. The new bolt is too long and let's the battery move."
"On closer inspection my front brakes barely work and the rears marginally more."
"Upon further inspection, the fitter did not attach the vent pipe therefore letting the battery vent harmful Gas into the vehicle."
"Really disappointed, I can stand alongside staff members & packed store but you can’t fit a car seat with all doors open."
"Worst place I have gone to for bike repairs.foe example I took mike bike for a aslipping chain said it had been fixed as soon as I started to ride it started slipping again."
Staff Attitude and Professionalism
Pros:
"The young lad who fitted it, in freezing conditions, didn't complain he was an absolute star."
"The 'fitter', Erin was very helpful and also offered a free10 point winter check as well as fitting the required bulb."
"Everyone following the covid rules and the staff very helpful."
"The staff were curtious patient with me and very informative."
"The lady helped us to choose perfect car seat for our little boy. She was very knowledgeable and helpful."
"Everyone here has been immensely patient with me and their customer care truly is their priority."
"I'm really grateful. Thank you guys."
Cons:
"His attitude was terrible 😣."
"Totally unprofessional people working there."
"Served by a lady who obviously hates the job, hates people and couldn't g.a.f."
"Very poor service. Never use this place for windscreen repairs they don't know what there doing."
"Rude staff and they tried to get someone to fit a subwoofer in my car who had never fitted one before, no thanks id rather do it myself if someone with no experience is doing it."
"Absolutely rubbish the staff are hopeless. No point of having a number to ring because they never answer them."
"I was very disappointed in the way I was spoken too."