Halfords - Weston Super Mare Reviews Summary

Customer Service

Pros:

• "He sanitised the display model before ensuring that it fitted my car without problems."
• "Everything you could or should need to keep your vehicle on the road. Not the cheapest prices but plenty of choice and always someone available to help if needed."
• "I had recently bought a new car seat... it was fitted by Aaron and I'm confident that my grandson will now be safe."
• "Had a bike service completed efficiently and the price was very reasonable."
• "Halfords click and collect service is a real boon."
• "Every time I have been into this store I have come away extremely pleased by the experience."
• "Friendly staff...very helpful and knowledgeable about products..practiced covid rules. Speedy checkout..plenty of parking outside the store..overall..a great service."

Cons:

• "However, the procedure took longer than they estimated and when I enquired about a completion date I was dealt with tetchily by one member of staff."
• "Just unprofessional, i have a Zafira B 05' with flush railings and when it came to installation, they told be i need to go to a garage to remove my railings 'covers'...there is no such thing on my car..waste of time."
• "Not a great experience! The guy changing my number plates was rude."
• "Click and collect not very well marked out, ordered online bike parts waited at the bike station on their click and collect to be told once I got to the till that it was now downstairs... went downstairs to find it unmanned so had to wait some more???"
• "Halfords- not impressed!... Four staff available, one was serving, one chatting away on his headset and the remaining two, no assistance offered at all."
• "Slightly dissatisfied as I tried to purchase a 3/8 breaker bar, along with a ratchet, at the marked up 'half price' only to be told they were in the wrong place."
• "No staff on the floor, no customers, literally alone in the store I approached the counter to ask question, I was treated like I was transparent."

Product and Service Quality

Pros:

• "Went in today looking for a mountain bike brake lever... They found a spare out the back which they gave me for a very reasonable price."
• "Ordered a set of wiper blades online at 3pm,received email to collect at 3.10pm,arrived at 3.30 pm,fitted and driving away within 10 minutes, absolutely perfect."
• "Also, good advice given on types of tyre and valves. Very happy."
• "Great customer service in the bike department."
• "The team in the bicycle section were amazing, Andrew and Matt, really helpful and knowledgeable."
• "Very quick efficient service from a knowledgeable member of staff, I received exactly what I wanted in the way of parts and service and would have no hesitation in recommending them."
• "Superb service from the bike team. Super-helpful staff."

Cons:

• "I bought my bike 18 months ago and the gears and brakes are still faulty."
• "Do not get speakers fitted here, one side stopped working about a month later so when removing the door card to have a look, I notice they haven't bolted them in and it had cut through the wire where it had been rubbing."
• "I purchased a bike for £900... They did not set the bike up to my dimensions or ask me any questions... It was a very impersonal service."
• "Bought a bike for my 4 year daughter and paid to get It built. The stabilisers were not level and the bolts were loose and the sticker of the mermaid is raised on the side of the bike. Really disappointed."
• "The new fitted handlebar grips came off as we left the store."
• "Had a new battery fitted at Halfords in Weston... the battery was not fitted properly and was completely loose."
• "The store have since looked at the bike again. It still has unresolved problems."

Pricing and Accessibility

Pros:

• "It's nice to know that you can always find quality cycle parts at affordable prices in Halfords."
• "Ideal place for pretty much anything automotive and/or bicycle related.. competitive prices (if not better), helpful and knowledgeable staff, and often service with a smile.. what’s not to love?"
• "On a very wet Bank Holiday, the lads and lasses found a very reasonably priced set of wheels trims for my daughter's car."
• "We booked to have a replacement battery fitted. Booking process was straightforward and only had to wait a few minutes for the fitting."
• "Really great service getting my bike tyres changed."
• "Had a wonderful experience today whilst buying a new bike for my niece."
• "The store was clean and tidy well stocked with products."

Cons:

• "Very over priced compared to some of their competitors."
• "Pricing was a bit steep, £15 for a battery change, 4 nuts hmm."
• "Don't bother buying their overpriced accessories (like lights) as they wont fit them, unless you pay extra again."
• "Very over priced compared to some of their competitors, staff were staring and commenting between each other about my son because he 2 full leg casts."
• "The way that you have to make a booking to get stuff fitted through the website is highly frustrating."
• "Paid for bike, told assembly and ready one week later, it was not."
• "However the price hike of £9 per bulb is a bit overpriced it used to be £6 for all bulbs fitted on the day."

Staff Attitude and Expertise

Pros:

• "Louis helped me every step of the way and I can't thank him enough for his patience and expertise."
• "I have always found staff here to be very helpful, sometimes I've asked daft stuff but they have always been happy to help."
• "Just popped in on evening of 19/09 with a flat tire because of trying to use public pumps in town. The man that served me at the cycle repair bit was really friendly and helpful, thanks so much!"
• "Outstanding customer service at Halfords Weston this morning."
• "He was very friendly and extremely professional, I couldn't have asked for better service."
• "At the cycle dept my broken saddle mounting bracket was examined by Mathew, a new part supplied and partly assembled for me to fit and finish."
• "Brilliant experience, the technician really went a long way to be sure my grandson was happy with the bike."

Cons:

• "Came in today and wanted to ask about a product but a staff memeber called Lewis was very rude and just shut me down saying that the item wasnt in stock."
• "Staff weren't very knowledgeable or helpful."
• "One member of staff just walked off mid-conversation with me."
• "Returned a faulty item the manager John didnt give a monkeys was flat and unapologetic."
• "I use this store as i live in weston super mare and i mainly come out thinking how grumpy and unfriendly the staff are!"
• "Nice products bad attitude, did a click and collect order but was not amused at the condescending behaviour from the staff behind the till, not very helpful with sarcasm in every sentence."
• "Paid for bike, told assembly and ready one week later, it was not... no explanation or apology, just passing through staff I think."