Halfords - Grimsby Reviews Summary

Customer Service

Pros:

• "Staff in Halfords took time to thoroughly explain how to use the government bike voucher scheme, how they undertake the service & levels of service required."
• "Overall a really nice clean store with knowledgeable and welcoming staff."
• "The young men actually cycle keenly themselves and will sell you things that will work for you not just the most expensive so I feel I can trust what they say."
• "I got served by a man called Ben, he was very polite, helpful and patient!"
• "Customer service received by Ben today at the Grimsby store whilst collecting three bikes and a scooter was above and beyond!"
• "The lad that served me was very helpful and overall the process for collecting a new bike was great."
• "Staff well trained went for a child seat they weighed my grandson gave good advice."

Cons:

• "Sorry but was not happy with your service."
• "Not good, I only wanted a fuse and as I'm a pensioner and somewhat clumsy with small items, I thought I'd have it fitted."
• "Not sure why they have an online delivery service. seems they like to take your money and not deliver the goods, then when you try and find out what's going on you just get ignored."
• "Very poor customer service."
• "Today I called the call center to establish what time the store closed and was told 8pm... arrived at store to be told closed at 6PM and turned away."
• "Stopped here on the way into Grimsby from Skegness, as my car wasn't running right... 1 word RUDE!"
• "4 members of staff, 2 of which were busy on the checkout, 1 appeared to avoid human contact and the person who did speak to me didn't know the answer to my question."

Product & Service Quality

Pros:

• "Great service. The bike will be built by Halfords including fitting the mudguards I ordered."
• "Fantastic service. Had dash cams fitted very satisfied with fitting and explanation of workings."
• "A very pleasant and quick visit to Halfords I went for a new number plate."
• "Wide range of motoring and cycling produce. Extensive free parking with wheelchair access."
• "Great 10 point car service check... employee was ontime and efficient."
• "The staff member I saw was very helpful and knowledgeable which helped me enormously as I wanted to buy a dash cam but was confused about the many different models on the market."
• "Impressed more than I expected of a chain store. Well done the local salesman."

Cons:

• "Needed a new tyre for my bike and none in my size that were suitable."
• "The tyre inflator I purchased some months ago for emergency use and stored in my boot was going to be used on a slow puncture I'd picked up, but the connector for the valve had no thread."
• "Bought a bike for my granddaughter costing £200.00 Didn’t expect to get charged £10.00 to have the bike put together."
• "Had number plates replaced by Halfords and they are the worst quality I have ever seen."
• "Pointless having a trade card at this store, prices are ALWAYS different when you get to the till. Staff are always miserable and not that helpful or knowledgeable."
• "Absolutely terrible, I took my car back because the window wiper wasn't clearing the rear window and the assistant broke my wiper arm no apology or nothing."
• "Items showing in stock for collection yet when arrive to do so told 'No stock' absolutely shocking customer service."

Staff Attitude & Knowledge

Pros:

• "The young person that fitted my camera was very polite and knollogably and gave loads of information."
• "A huge thank you to Matt for installing our new dashcam in the car....no wires anywhere, and he took us through all the instructions and answered all our questions."
• "Staff are accessible, polite and knowledgeable."
• "The lad who dealt with our purchase of 2 bikes was so helpful, knowledgeable and friendly."
• "Had to exchange a bike that we got that was too small, the staff was so helpful and exchanged it for a bigger one for me."
• "The staff were brilliant answered all questions with authority and knowledge in a language I understood."
• "Every member of staff are friendly as you walk in, the store is always clean and tidy."

Cons:

• "I would give Zero if I could, staff are rude and go back on their word."
• "I'm not sure what customer service training staff receive but maybe time for a refresher."
• "We walked out and will get electric bike elsewhere."
• "Finally was served by a member of staff who had no idea how to fit a child's helmet."
• "Rubbish service at the Grimsby store."
• "Called in with a windscreen chip and the chap dealing with me was short, rude and unhelpful."
• "Online customer service is non existent."

Store Experience

Pros:

• "More than adequate parking and a short walking distance from town across road bridge."
• "10/10 for customer service and provision!"
• "Great customer service."
• "Excellent store stocking all you need for your motoring requirements, including a location where you can park directly outside the store."
• "Fabulous team at Halfords Grimsby."
• "Found exactly what I was looking for... Easy to navigate around the department."
• "The store was busy but social distancing was observed by staff and customers."

Cons:

• "Waited and waited for over 5 minutes."
• "Waiting to pay at the till NO one anywhere In the end had to ring the store while I was waiting to ask for someone to come out so I could pay."
• "Took a while to get served as only two staff on."
• "I had to go out late on because of work commitments so wasn't best pleased."
• "Service in store OK,online very poor…"
• "Go somewhere else if I was you."
• "Called in to Halfords Grimsby this morning to purchase a bike. What a waste of time nothing in stock, a store full of bikes and they either wouldn't or couldn't sell - why???"