Halfords - Peterborough Reviews Summary

Customer Service

Pros:

• "Great of Halfords to offer this free service and checks."
• "Hannah was extremely helpful, polite and knowledgeable and fitted the wipers saving me a lot of time and stress."
• "Ryan was super helpful and really friendly."
• "Sophia couldn’t have been more helpful. She was friendly, professional and I feel is a credit to the company."
• "Jake upstairs. Fantastic service and very polite."
• "Ken fitted and did a 10 point check. He was professional and friendly and efficient."
• "Jamie. He was polite, courteous and very helpful."

Cons:

• "When I questioned the scoring sheet I found all the 4 staff that had gathered round really difficult."
• "I was very upset that she was being unhelpful."
• "Store member of staff laughing at me on the phone, interrupting me constantly, being sarcastic, rude and disrespectful was the last straw."
• "3 orders in 2 weeks each one wrong. Rude, aggressive manager."
• "RUDE STORE MANAGER."
• "Terrible customer service, supervisor Sophia is very rude and does not support in my case at all and she’s very unprofessional."
• "The staff I have encountered in the Peterborough store and also on the customer service team in the past week have been possibly the most unprofessional and useless individuals I have ever dealt with."

Product Availability and Quality

Pros:

• "Rang stare to check availability of wiper blades. Assured were in stock and could be fitted."
• "A young lady called Hannah identified the bulb I needed on sight and then fitted it for me."
• "It has a good selection of accessories, and most items are reasonably priced."
• "I highly recommend the carrera kraken to be purchased as it’s a very good and useful bike to have."
• "Good in the end as it's a tenner less than on Amazon."
• "Sufficient amount of product range for the size of store, was able to get what I was looking for at branch."
• "Usually fully stocked with plenty to choose from when it comes to cleaning products or service items and accessories."

Cons:

• "Lost a nights money for the pitch so not impressed at all."
• "Got a phonecall half hour later saying not in stock and they cancelled my order."
• "Ordered 3 shelving units online. One was badly damaged when they arrived."
• "I bought a refurbished dashcam from the store, but I was not satisfied with the product nor did I believe it was fit for purpose."
• "Unfortunately the store did not have the Bosch window wipers in stock, which were on special offer."
• "Went in to get some wipers but didn't have in stock and online only."
• "Online, paid for order, cancelled twice due to wrong stock control records for black hammerite spray paint."

Staff Competence and Helpfulness

Pros:

• "Great job at Halfords in Boongate Peterborough. Staff were very friendly and Hannah did a great job fitting a light bulb."
• "Very good experience from going in and looking at a new bike to ordering it and picking it up."
• "Credit to the halfords team, will definitely continue to visit!"
• "This is how customer service should be in other shops. A big thank you to Hannah."
• "I like smiling people because this is the showcase of every customer service. Very nice and helpful staff."
• "Staff are always polite and are always happy to help."
• "The staff was very helpful and Technician was really professional and knowledgeable, explained the process and identified the root cause."

Cons:

• "Wouldn’t recommend it for anyone at all."
• "Peterborough should have someone on the floor to help with queries not operating the till and answering queries."
• "I purchase an item which was provided incorrectly giving me the wrong item, after telling the staff member that this was wrong she argued that I had ordered the wrong item."
• "Took my bike in to just get my quick releases changed and they didn’t have it in stock."
• "Only bright note was how wonderfully helpful the cashier Sophia was. Thank you Sophia."
• "Terrible service wait over 45 minutes to talk to someone about 2 bikes and the guy didn't have a clue what he was talking about."
• "The advice, friendliness and expertise was of a very high standard."