Address: Mallory Rd, Peterborough, PE1 5AU, United Kingdom
Rating: 4.4
based on 327 reviews.
Customer Service
Pros:
"Great of Halfords to offer this free service and checks."
"Hannah was extremely helpful, polite and knowledgeable and fitted the wipers saving me a lot of time and stress."
"Ryan was super helpful and really friendly."
"Sophia couldn’t have been more helpful. She was friendly, professional and I feel is a credit to the company."
"Jake upstairs. Fantastic service and very polite."
"Ken fitted and did a 10 point check. He was professional and friendly and efficient."
"Jamie. He was polite, courteous and very helpful."
Cons:
"When I questioned the scoring sheet I found all the 4 staff that had gathered round really difficult."
"I was very upset that she was being unhelpful."
"Store member of staff laughing at me on the phone, interrupting me constantly, being sarcastic, rude and disrespectful was the last straw."
"3 orders in 2 weeks each one wrong. Rude, aggressive manager."
"RUDE STORE MANAGER."
"Terrible customer service, supervisor Sophia is very rude and does not support in my case at all and she’s very unprofessional."
"The staff I have encountered in the Peterborough store and also on the customer service team in the past week have been possibly the most unprofessional and useless individuals I have ever dealt with."
Product Availability and Quality
Pros:
"Rang stare to check availability of wiper blades. Assured were in stock and could be fitted."
"A young lady called Hannah identified the bulb I needed on sight and then fitted it for me."
"It has a good selection of accessories, and most items are reasonably priced."
"I highly recommend the carrera kraken to be purchased as it’s a very good and useful bike to have."
"Good in the end as it's a tenner less than on Amazon."
"Sufficient amount of product range for the size of store, was able to get what I was looking for at branch."
"Usually fully stocked with plenty to choose from when it comes to cleaning products or service items and accessories."
Cons:
"Lost a nights money for the pitch so not impressed at all."
"Got a phonecall half hour later saying not in stock and they cancelled my order."
"Ordered 3 shelving units online. One was badly damaged when they arrived."
"I bought a refurbished dashcam from the store, but I was not satisfied with the product nor did I believe it was fit for purpose."
"Unfortunately the store did not have the Bosch window wipers in stock, which were on special offer."
"Went in to get some wipers but didn't have in stock and online only."
"Online, paid for order, cancelled twice due to wrong stock control records for black hammerite spray paint."
Staff Competence and Helpfulness
Pros:
"Great job at Halfords in Boongate Peterborough. Staff were very friendly and Hannah did a great job fitting a light bulb."
"Very good experience from going in and looking at a new bike to ordering it and picking it up."
"Credit to the halfords team, will definitely continue to visit!"
"This is how customer service should be in other shops. A big thank you to Hannah."
"I like smiling people because this is the showcase of every customer service. Very nice and helpful staff."
"Staff are always polite and are always happy to help."
"The staff was very helpful and Technician was really professional and knowledgeable, explained the process and identified the root cause."
Cons:
"Wouldn’t recommend it for anyone at all."
"Peterborough should have someone on the floor to help with queries not operating the till and answering queries."
"I purchase an item which was provided incorrectly giving me the wrong item, after telling the staff member that this was wrong she argued that I had ordered the wrong item."
"Took my bike in to just get my quick releases changed and they didn’t have it in stock."
"Only bright note was how wonderfully helpful the cashier Sophia was. Thank you Sophia."
"Terrible service wait over 45 minutes to talk to someone about 2 bikes and the guy didn't have a clue what he was talking about."
"The advice, friendliness and expertise was of a very high standard."