Address: 47 Tritton Rd, Chieftain Way, Lincoln LN6 7RY, United Kingdom
Phone: +441522387777
Rating: 4.7
based on 153 reviews.
Customer Service
Pros:
"Extremely helpful and polite staff manning reception and phones."
"The customer service is excellent here. Very friendly and helpful staff."
"Pete's customer service was outstanding from start to finish."
"The guys here are very helpful and professional."
"Really helpful & friendly staff."
"The staff are great and really friendly, every time I have gone they have been great and happy to answer questions."
"Your staff where exceptional, very polite & good at their jobs."
Cons:
"The guy who works in the office is so patronising, he should be a car salesmen and not a work in a garage."
"I won't ever use their services again as I've been made to feel that I'm in the way."
"Staff was very friendly but my God the prices are high."
"Also I found the guy who served me rude and patronising."
"Incredibly rude, arrogant & disrespectful!!"
"I do not recommend this place, they did the opposite of what I asked for and charged me more for it, the exhaust was badly put in and looked horrendous."
"AVOID THIS COMPANY AT ALL COSTS!!!! MR PETER ZAPLATYUSKIJ IS AN MAN WHO HAS JUST TRIED TO SCRAP A CUSTOMERS CAR."
Pricing and Honesty
Pros:
"Costings kept low by them being honest and having integrity, something which I've found is sorely lacking in businesses these days."
"Add in really competitive pricing and skilled engineers and i'd say it's probably the best garage in Lincoln!"
"Their honest and not gonna rip you off.will always recommend this place."
"Prices are good and honest, you get what you pay for but you will not get ripped off."
"Very honest with pricing and what needs to be done."
"The pricing is very fair."
"They always find tyres to fit your budget they are good value also."
Cons:
"I won't be taking it here again just out of ethics."
"I went to this garage replace my rear tyres. I was told my front tyres need replacement as well. After I left, I got my front tyres checked from two independent garages and they all said the tyres were fine. Today my car passed the MOT. Clearly these guys were lying."
"Less * if I could. Ordered a tyre to arrive by 2 to 2.30 as we were going away. Arrived at 2 to be ready. 2.40 no sign of delivery no one knew where it was."
"Was very accommodating to fit in a last min mot however it failed on some bulbs when quoted to fix it so we could leave there and then it cost us £38 which I couldnt really afford but needed to pay to have car useable today however on getting home and ringing allwoods the bulds I needed would have been £1.25 each which I now believe I have been ripped off on the bulbs given my situation at the time and them knowing I needed my car."
"Mot failure due to 2 tyres that have been checked right after mot by professional tyre fitting company and rated by them as very good condition. My advise to do MOT in MOT only companies to avoid spending money you don’t have to."
"Had a full service and 2 new tyres with this garage. They did the service but rang me up saying that the break pads and disks need replacing as they had been 'fused' together when the car has only done 20k miles?"
"WORST EXPERIENCE!!! NEVER EVER GOING TO RECOMMEND THEM TO ANYONE I KNOW"
Reliability and Professionalism
Pros:
"Fast, honest and friendly."
"Professional, great communication and a really reasonable price."
"Prompt service and high quality work done with tyre repairs and exhaust repairs."
"Absolutely amazing garage. I have been visiting them for nearly 10 years and never had a problem."
"Very professional outfit."
"Amazing place, very good communication on the phone, outstanding service, professional and knowledgeable staff."
"I have used this garage several times now and am always impressed with their honesty and reliability."
Cons:
"Booked online, pretty much a week in advance. Turned up on the day if my booking (Saturday 08:30) to find an A frame notice saying the garage was shut for the bank holiday weekend, not a phone call, email or text message to notify me!"
"Unfortunately my car is older and more specialist. They didn't have an exhaust in stock for replacement but assured me that the welding they had done had fixed the issue. I was immediately aware that it had not."
"Loyal customer of 10 years. Due to have brakes looked at. Due to traffic I was 15 minutes late. Slot given away and told the next free slot is 5 hours away, unfortunately that is not acceptable."
"On driving away it had an awful scraping noise which obviously wasn't there before."
"Service has dramatically gone down hill."
"Booked an appointment in person to get my car serviced on a Friday for the next day, I got to the garage on the day and was told I had nothing scheduled in and owner was very rude!"
"Also my dead went here when his coil spring broke, he told them not to track the car, they fitted the space saver and tracked the car to the space saver."