Redline Specialist Cars Reviews Summary

Customer Service

Pros:

• "Oliver Kokkinos dealt with me throughout the process. He was extremely professional and friendly."
• "Aaron from their sales team couldn't do more for me."
• "Quality customer service from Oliver."
• "Everyone I dealt with was down to earth, switched on and put me at ease."
• "Very professional and responsive."
• "Great customer service and clear communication."
• "Every member of staff greeted us with smiles and made us feel really welcome."

Cons:

• "When I phoned redline Saturday I was told my salesman was out and would return call. No surprise he hasn’t bothered."
• "After an initially good service from Oliver, very sadly it now appears that the car they sold me cannot be insured, as - according to my insurer - it's under a fraud investigation."
• "Anyway, no one at redline will take responsibility for selling me an absolute pup of a car."
• "This has been so stressful. Bought car 9th sept less than 3 weeks it’s been used due back around 14th oct I’m sure they will be silky smooth in response to this review."
• "Replying, you didn't offer to fix anything instead I was laughed at by the sales manager and told I was lying."

Vehicle Quality

Pros:

• "The car was spot on, as described and was prepared immaculately."
• "Even though the car looked perfect, Matthew insisted it has to be thoroughly checked before it leaves."
• "The car arrived in good time and in beautiful condition on the day of delivery."
• "No surprises -it was exactly as described and the (5 year old) car was presented like new."
• "The car itself was pristine, I couldn't fault it."
• "The car was beautifully prepared and totally as described."
• "The Ferrari was delivered by trailer and I couldn't be happier with this top Marque."

Cons:

• "Rear disc brakes excessively worn and require replacing. All four dampers leaking and dripping oil from the dynamic ride control."
• "The clutch broke after a few miles and took 6 months to get sorted, also had other issues with the car!"
• "Porsche won't add a warranty to the car after their checks found it has a water leak and oil turbo leak."
• "After a few days of driving the car, I realised that the car must have had a collie dog in it at some point in the past (triggering allergies)."
• "Use to be in pool in Wharfedale first car I got had been clocked and been in a accident and repaired then the gearbox went."

Purchase & Sale Process

Pros:

• "For a high value sale, I think it's much safer selling to a respectable company like this, than risking a private sale."
• "All e mails answered promptly, paid me promptly, and no further haggling once they agree a 'distance' price."
• "The communications were spot on, collection was quickly arranged and funds were transferred with no fuss."
• "Will definitely buy from Redline again and would recommend to anyone"
• "Great experience selling to these guys via Carwow."
• "The best experience I've had in purchasing a new car."
• "The transaction went really smoothly, they sent a transporter to collect the car, and after the driver inspected it, they paid me the full agreed £85k price immediately."

Cons:

• "I had actually to go through the financial ombudsman to claim some of the cost back to get the car roadworthy!"
• "The car has been put up for the same price it was sold for meaning the 2k I lost was pure profit!!"
• "I wouldn't deal with this lot in the future but if you have plenty of money time and patience then go deal with them at your own peril."