Oakwood Motor Company Reviews Summary

Customer Service

Pros:

• "Jason made me feel very comfortable and relaxed."
• "I wouldn't hesitate to recommend them after a very positive experience."
• "The staff were really helpful and professional - special thanks to Jason who took care of us and provided a great service from start to finish."
• "Our buying experience at Oakwood Motor Company from start to finish was excellent."
• "Will definitely be using Oakwood again in the future."
• "Had a few issues with the car I bought but the garage quickly rectified it and done everything they could to get me back on the road with minimal fuss."
• "The team were very accommodating and quickly arranged a service free of charge to get this fixed."

Cons:

• "I paid £579 for a pointless warranty sold to me by a salesman looking to bump up his commission."
• "Communication – I appreciate that staff can be busy, yet the communication with the sales person felt short and uncomfortable once we collected the car."
• "Boycott this place and go get yourself something from a main dealer."
• "Avoid them, I can't describe how disappointed I am with this company."
• "Unfortunately, I’d have to avoid recommending this independent used car dealer to anyone that’s experienced any form of customer service and after sales care."
• "I will never recommend this dealer."
• "Real shame for the business."

Vehicle Condition

Pros:

• "Exceptional experience buying my first Volkswagen Polo here. Oakwood made sure the car was perfect before it was driven away."
• "The Audi A4 was in very good condition and Andy was very transparent as to the stages the car had been through, and what was left to do for the car to roll out the show room."
• "Bought a Golf TDI 2.0 from Oakwood a few weeks ago. Really happy with the car."
• "The car had been given a service, including new discs and pads all round."
• "What sets this company apart from some others is the preparation of the vehicle before you receive it."
• "The car was in mint condition."
• "The car itself runs well & is a clear credit to the previous owner."

Cons:

• "They promised service when I bought the car, however the car come without service."
• "On the drive home (35 miles) I noticed a slight thumping noise under braking."
• "We bought a car in good faith and as soon as we hit the motorway way, warning lights came on, called Oakwood Motor Company up and they fobbed us off with 'just needs a run on the motor way', 'we drove it back on the motorway?'."
• "I realized a lot of scratches on the rear of the car."
• "After 6000 miles, the gearbox failed... That brought me a cost of £2500 not to mention that my wife needs to travel with Uber every day."
• "Car we bought full of scratches after the first rain which happened on the journey home which were totally invisible on viewing."
• "However on my way home on the motorway the car started to vibrate. I took it to my local tyre fitter thinking it would be a wheel balancing issue. It turned out to be 2 buckled wheels, this would never have been spotted on a PDI."

Sales Experience

Pros:

• "Fantastic service friendly staff Jason was excellent car was ready for a test drive in excellent good condition just what we expected Jason made sure everything went smoothly with all paper work and the car was ready to driveway the same day."
• "Was more than happy, went on test drive, no pressure to buy, friendly and professional service."
• "Danny was very helpful during the process of trading in and purchasing our car. A very nice man to deal with NO hard sales pressure."
• "Andy the sales Guy was great, a nice genuine non pushy chap, very friendly and polite!"
• "He listened attentively to my requirements, preferences, and budget, ensuring that he presented me with suitable options."
• "The personal video of the vehicle was detailed and exact, the interim communication excellent and the collection process was a breeze with pleasant helpful staff."
• "Very satisfied and trust that I have bought a good quality motor that will last us for years."

Cons:

• "Avoid pleasseeeeee!!!"
• "Looks like it will be extra cost over car price for me... I`m very disappointed after good sales experience."
• "Once they have your money they are not interested, actually make you sign on the day of viewing which I learned later is a nice trick for them to reduce their liability time frame with the finance co."
• "When I have emailed a complaint to them it has been ignored."
• "I was very interested in the car and in a position to purchase but couldn't test drive it."
• "I felt it was a struggle to purchase the car, the atmosphere felt somewhat 'we don't want your business'."
• "I drove through the purchase the car on a Saturday morning and was in a rush so didn’t have time to check the car over and admittedly should have done but I was waiting a long time and even longer as they tried to give me the wrong car initially."