Address: Retford Rd, Worksop, S80 2QD, United Kingdom
Phone: +443445394230
Rating: 4.5
based on 150 reviews.
Customer Service
Pros:
"Exceptional service from Mia and Jacob today, absolutely faultless."
"Gernell was absolutely brilliant with me. I went in needing a car on very short notice and he went above and beyond."
"Krystian was absolutely top of his job with dealing with us and finishing the deal."
"I was particularly impressed with Robin, who helped me with the entire process."
"Ryan Simpson was knowledgeable and courteous. Very happy with the service."
"Carl was very helpful, he could see I was stressed from the hassle of trying to find the right car."
"Scott Dunn was very helpful and understanding of my circumstances."
"Kristian is the man. Professional from the get go and made the day so relaxed."
Cons:
"From the second day of my purchase, I called them every day and they pass me like a ball to each other."
"Despite the clear miscommunication, Wesley, the manager, offered nothing more than a vague promise."
"The salesman would have been aware of these issues, especially the battery draining every night!"
"I'm sick of the amount of times I've had to go into this shop because of a problem."
"No one in the company is interested, continual passing the book."
"Left after a long wait to see a dusty vehicle whose key battery had run out so couldn't be opened."
"Wasn’t sure what I wanted but came away more than happy with the choices."
"I have some money in their hand they have fill refund form but on after 10 days not credit that amount my account."
Quality of Vehicles
Pros:
"Purchased a one year old Peugeot e2008 and the choice of quality, high-end vehicles at this dealership was incredible."
"The car had been prepared to a very high standard and was exactly as described in the advert."
"Car was cleaned before we picked it up and that was done spot on."
"The vehicle we really wanted was at another V12 branch, we paid a deposit to have the car brought to Worksop for us to view and test drive."
"Collected an A6 in immaculate condition and valeted to a high standard."
"We had a few bumps in the road through no fault of our own or V12’s and literally everyone jumped on board and got it sorted for us amazing customer service."
"Very friendly, professional team at the Worksop branch."
"Matt Witter was fantastic, I managed to get myself a nearly new car for a decent price & drive it away within 2 hours."
Cons:
"I bought this car from V12 sports workshop, then on the second day of my purchase I found out that this car's front bumper, sensor and grill has cracked and it's repainted as well."
"I bought an Audi A4 in v12 Worksop, the day after purchase, I discovered that the pre-sense system didn't work."
"A month ago I bought an Audi A4 in v12 Worksop, the telephone and on-site service was impeccable. The car was as described on the website."
"Brought a Hyundai i40. Went to view the car after travelling 2 hours. Tyre pressure light was on, they assured me it would be sorted."
"Had the car less than a week and needed new brakes (we were told they were rotting and dangerous by the garage who have replaced them for us)."
"We were looked after by Carl who to be honest, had the patience of a saint as my Son is a bellend."
"The car was originally at Wolverhampton and we asked for it to be moved to closer to their Worksop branch, Paid the deposit and called them to confirm the car was on hold which they said it was."
"I seen the car on autotrader, I called up and got a quote... I called back weeks later for the car and I was told the finance was already approved."
Purchase and Sales Process
Pros:
"They made the purchase so easy and simple. Kudos to the team!"
"Ryan was great, really good at his job and very easy to talk to! He definitely made the whole experience feel lighthearted and enjoyable from start to finish!"
"Came in to buy a Jaguar for Work, the service was brilliant I was dealt with by Ryan. Great salesman, very straight forward."
"Once we made our decision to purchase, he made the whole process clear and stress-free!"
"Glynn was fantastic at dealing with our purchase alongside other staff, nothing was a problem overall 10/10 thank you."
"We dealt with Carl who was absolutely great as were the whole team."
"Very informative and gave us more than expected. Great service, professional and made a lot of jokes to pass time."
"I noticed looking at V12SPORTS and classics web how fairly priced the cars I were looking at, and also to top it off they were all AA inspected."
Cons:
"But we reach the place by 12 PM and left the place with the car by 7PM. Very long day, long waiting."
"There was no sales pitch or push to buy and the customer service was spot on."
"Regrettably, I'm compelled to share one of the most frustrating car-buying experiences I've ever had."
"The salesman would have been aware of these issues, especially the battery draining every night! This vehicle was NOT fit for sale or fit to be on the road!"
"I went to view a vehicle that was described as 'Bodywork - Excellent' and 'Interior - Excellent'. We got there to find numerous scratches on many of the bodywork panels."
"The day of going to see the car I received a call to check if I was still coming, I told the kind gentleman that we were on our way."
"Had the car less than a week and needed new brakes (we were told they were rotting and dangerous by the garage who have replaced them for us)."
"Carl from v12 motors Worksop is a really good salesman he found the car we wanted really quickly not pushy at all really does know he’s cars we’ll be going back again next year for a second car."