PMG Select Reviews Summary

Customer Service

Pros:

• "The staff are friendly, knowledgeable and helpful but not pushy."
• "Carl and the team make buying a second hand car stress free and enjoyable."
• "Staff is not pushy at all. Very friendly."
• "Sam knew everything about the car, was able to provide all the information we needed."
• "Carl was amazing start to finish in making everything quick and easy."
• "Jason and Tom were ready and waiting happy and smiling."
• "Sales Manager Jason helped arrange finance to suit my needs, and a smooth handover with Carl made the whole experience a pleasure."
• "Jason and Teagan were just great. Positively happy customer."

Cons:

• "After an initial rocky start with a member of staff who knew little about the car we were interested in, leaving us very reluctant to pursue the purchase."
• "The valet could benefit from some proper training with car cleaning products."
• "No problems with car. Customer service awful."

Quality and Condition of Cars

Pros:

• "Every car in lovely condition, great prices."
• "Interior looks like brand new.Outside gorgeous."
• "The car I bought was valeted to a high standard before collection."
• "All the pre purchase requests were carried out to a high quality finish."
• "I was given a fair price for my part exchange and once I decided to buy the A3 Carl walked around the vehicle with me and noted any work that I would like to be done on the vehicle prior to collection."
• "Impressed by the pre delivery inspection, service and MOT."
• "The car was delivered in pristine condition and I’ve loved every mile since."
• "The car had a new mot which included new discs and pads and a new battery which was a bonus."

Cons:

• "Really wanted an Audi and noticed one on their site, Carl handled the whole process and worked with the budget I’d set out! Within a couple of hours I was the owner of an Audi! Stress free and really happy with my purchase!"
• "Bought an Audi A3 from Carl at Pershore Sports and prestige and can honestly say it was one of the best decisions I have made."
• "A truly great experience! A great example of how cars should be sold."

After-Sales Support

Pros:

• "When I spoke to Jason he said he would phone in a couple of days and advise so to be fair that good enough from me."
• "Reassured me about after sales service and I would have no hesitation in dealing with this team again."
• "A-Class service :-)."
• "Andy is a great salesman and would highly recommend when looking for your car."
• "The guys have been absolutely brilliant. I highly recommend, friendly, informative and a top class service."
• "Sam was very helpful with a good knowledge of the vehicle he was selling I never felt pressured to buy."
• "Thank you so much for finding us this car. Low Mileage Great Condition Great History."
• "I had been looking for a first car for my daughter. Jason from the dealership called me about another opportunity, but after I explained my new requirement, he sent me details of a VW up! No pressure selling."

Cons:

• "Just purchased a car! Jason is a pro very friendly, accommodating and knowledgeable."
• "I received excellent service by Doug, the car is perfect."
• "Sam the sales advisor who dealt with me was superb excellent customer service skills and has great knowledge of the vehicles he is selling I will recommend Sam to my friends and clients to him will go to Sam for my next purchase."