Halfords Autocentre Poole (Ringwood Rd) Reviews Summary

Customer Service

Pros:

• "The staff's knowledge and friendliness were commendable, ensuring a pleasant visit."
• "The staff were wonderful, knowledgeable and fixed my car."
• "The service I received from the cashier was exemplary, the service I got from the technician Dan was second to none."
• "The staff went out of their way to assist me, making the shopping experience hassle-free."
• "Very helpful and friendly staff who know their stuff."
• "Received great service from some really nice staff."
• "The guys here are lovely, they never make me feel stupid when I haven't got a clue about my car."

Cons:

• "I can't sake the feeling that I was scammed."
• "What a joke of a company. Be ready to spend a lot of money here."
• "They used scaremongering tactics to charge her over £600 for replacement breaks that were less than a year old!"
• "Staff are devoid of all standard courtesy and will often berate customer's with snippy remarks."
• "Amazing lack of customer service offered by this branch and the Christchurch branch too."
• "When I approached one of them for help I got the impression he couldn't be bothered."
• "DO NOT USE HALFORDS - I'm not sure if it's because they saw a woman and thought they'd rip me off or they rip everyone off but its disgusting!"

Pricing

Pros:

• "The Trade Card also makes it super value."
• "Booked online for tyres to be replaced and break pads after MOT showed up as advisory’s - they were honest and great."
• "It didn't break the bank!"
• "Just bought a pair of new tyres from Halfords for a very good price."
• "they always do a great job, they keep me updated and the prices are very reasonable."
• "Got my car MOT'd here, it failed due to brake pads, they quoted me a reasonable price to resolve ordered the parts, kept me informed and got everything sorted with the minimum of fuss."
• "Great service - efficient and affordable."

Cons:

• "Friendly and helpful but take the Micky at charging £8 for each bulb for my headlamps."
• "Charged more than 230 £ for changing the suspension arm, this is an easy job that takes maximum 30 minutes."
• "The staff were great, very professional but the prices to fit, are to me, too expensive."
• "They told me to pay 2000£ so I can pass the mot which is absurd."
• "Bought my bike with the silver service... then brakes stopped working. Came there to fix and adjust them but got charged over £100 for no reason."
• "Very expensive for spray paint and I am fed up with having to have their e-receipts."
• "Was quoted £50 to include hardwire kit but charged £70."

Facility & Accessibility

Pros:

• "Moreover, the convenience of plentiful parking made it easy to access the store."
• "Big superstore Halfords are the norm now and this is huge."
• "Halfords Poole is a great place to find automotive essentials and explore various biking and DIY options."
• "The store has most of what you'd expect from a Halfords."
• "Good stock of car bits and pieces."

Cons:

• "Really scruffy car park which could do with a good clean up. Rubbish lying around everywhere."
• "Otherwise it's pretty depressing. Badly lit. Worn out flooring."
• "Queue's are always long due to lack of staff or staff simply hiding."
• "Random, poorly laid out displays. Dangerous car park exit."
• "Dont be fooled by the pictures that you see above..the place is horrible, it is dirty."
• "The only issue is bikes are upstairs and accessed by a large staircase only. There is no lift, so therefore no access for disabled people with leg issues."

Product & Service Quality

Pros:

• "Cliff & his team at Halfords Autocentre truly the best with car repairs....They are patient, kind & supportive with everything..."
• "Fantastic honest service from not just the boys in reception but also from the workshop."
• "The Halfords Advanced tools are pretty solid."
• "Although the store was quiet when I visited, the service was excellent both from a member of staff who offered help."
• "Brilliant service by the team at Halford Autocentre."
• "The Manager and his staff provide a professional, efficient and friendly service that keep me going back year after year for my MOT and vehicle repairs."
• "Really good customer service. Will use them again for sure."

Cons:

• "My oil had been changed WITHOUT my permission and got a bill for £73.99!"
• "The so called mechanic couldn't even diagnose a simple battery that wouldn't hold it's charge."
• "Booked my bike in for a gear issue at poole store... wasn't a gear adjustment was a chain issue that they miss diagnosed and didn't seem to care."
• "They replaced parts that didn't need replacing."
• "Poor quality of service. They only want to grab a Just money but they do not want to do something extra."
• "They overfilled the engine oil even if I asked them to keep an eye on the level while changing the oil."
• "Worst experience ever. Guys working there not trained to fit or change lights."