Halfords Autocentre Peterborough (Padholme Rd) Reviews Summary

Appointment and Wait Times

Pros:

• "The mechanic was very honest with what urgently needed doing and what could wait."
• "Great experience at this branch. Easy online booking, I went in for a full service and MOT for my car and it couldn’t have gone smoother."

Cons:

• "Prices where competitive, but had to wait 1h 20m for my tyres to be changed even with a 9.30am appointment."
• "Used them for 2 replacement tyres... Waited over 2.5 hours for 2 new tyres."
• "Booked 30 points check up online, got in time but needed to wait for 1.5 hrs to get this checked."
• "Arrived at 11am, told they would fit tyres asap... At 12.35 work had not commenced on my vehicle."
• "I booked my car for full service and told to be here by 8am... After one hour coming back to garage. They haven't even moved my car!!!"

Customer Service and Staff Attitude

Pros:

• "The assistant manager provide me with details of when my product would be ready for fitting - so great communications."
• "The lady on reception was fab, patient and understanding. Work was quick. Good prices."

Cons:

• "When I went to pay I was met with a miserable face."
• "Not happy! No remorse, no apology, one of the guys even said my car was cursed. How rude!"
• "Returned back and the car wasn’t out ready it was still on the ramps, waited 10 mins at the desk whilst the staff were laughing and joking around."
• "The receptionist Dee was very friendly... However, my opinion changed as soon as I got home and got the Halfords paperwork via email."
• "This was unfortunately some of the worst customer service I’ve received in my life."

Quality and Reliability of Service

Pros:

• "Trust Jason & his team implicitly, air con had stopped working... 1st class service, excellent turnaround."
• "Fantastic service. Would definitely recommend. Thanks again."
• "Their service was incredible and their work is holding up to the test of time. Working with them was wonderful and I would wholeheartedly recommend them."

Cons:

• "Absolutely awful garage, avoid at all costs. Went for an MOT, they told me car failed on emissions... an absolute crooks."
• "The worst garage ever. I went to change my tyres and they lost my spigot ring from one of the tyres and from there is a long story."
• "Not safe they have no experience not professional staff."
• "They claim your car has issues just to meet their ridiculous targets and make money."
• "Took my keys and informed me they’d be in touch when the work was completed. Only thing I was disappointed with, was the length of time it took."