Address: York Rd, Doncaster, DN5 8AN, United Kingdom
Phone: +441302364141
Rating: 4.0
based on 121 reviews.
Customer Service
Pros:
"Fantastic service from Hayselden Skoda in Doncaster."
"Customer service was fantastic, and I will definitely be a returning customer following this experience."
"All the staff I have had contact with were polite, helpful and did what they said they would do."
"Exceptional customer service from Hayselden Volkswagen."
"Simon was very helpful and went 'the extra mile'."
"Adam, who oversaw the whole process, was a dream to deal with - outstanding customer care, patience and true dedication and professionalism."
"Couldn't recommend the garage highly enough. Very friendly and professional staff especially Fiona who made buying a car a pleasure."
Cons:
"Absolutely everything from start to finish was an utter shambles."
"Failed to return any of my calls and have been trying to book a service for nearly 2 weeks now."
"Worst customer service ever!!!"
"Lacking attention to detail and poor, slow service."
"The staff communication skills are very poor with each other."
"Worst dealership I've ever been to very rude never return calls only wish we could have got our money back."
"Staff aren't very attentive."
Sales Experience
Pros:
"Having spent days on the internet and several wasted hours in other car dealerships, the guys at Hayseldens actually listened and showed me the car that I needed."
"The whole process of buying a used car was smooth and painless from start to finish."
"Bought a Volvo XC70 from Hayselden Select a few weeks ago, our salesman Liam Hudson couldn't have been more helpful."
"Wayne was very straight forward throughout the process even pointing out any issues which already existed with the car before I made the travel."
"Buying a brand new car from this dealership was truly a joy - from start to finish."
"Purchased Audi A1 from Hayselden Select, Ben the salesmen was excellent no pressure and very understanding."
"Got a lovely VW transporter from this dealership, top service from start to finish!"
Cons:
"Was told i would be contacted the following day, which i wasn't turned out the guy was actually on holiday and now having to wait until new year to most likely be messed about again."
"Apart from Philip this experience was truly awful. I will not be returning."
"Would not get a car from this company again!!!"
"Having witnessed and experienced the total ignorance and arrogance of two of their garages I would not take a used skateboard to them."
"Whatever you do take your money elsewhere this is the worst experience of buying a used car I have ever had."
"Not sure I would recommend this company if looking for a car when they add extra fees on without informing the customer."
"Appalling customer service. Wouldn’t expect to be spoken to the way I was if I was spending £5, nevermind if I’m about to spent £18.5k on a car."
Vehicle Condition
Pros:
"When I went to pick up the car, it was fully valeted to perfection."
"Car is spot on and exactly as described."
"I'm happy to report that my little Up! Has been flawless without a single fault and everyone I know thinks I bought a brand new car until I tell them it is actually 3 years old, nobody believes how well kept it is!"
"The technicians are all first class and look after a customers car like it was thier own."
Cons:
"Both wing mirrors took a hit, the front bumper was scuffed, and the vehicle appeared to have been purchased from Copart due to the mismatched front and back bumpers."
"After buying the car had to go back as droplinks were making a horrible noise."
"The car brake was just getting worse I emailed the dealer and the manager called me back, and he was being absolutely rude and aggressive."
"That 142 point inspection is literally nonsense."
"Sold me a car with defective paint that they had concealed when I collected it."
"car was dangerous to drive and has numerous faults."
"Then the car was delivered with a 0 mile fuel range despite being promised a full tank."