Stoneacre Doncaster Barnby Dun Road Reviews Summary

Customer Service

Pros:

• "They certainly deliver an exceptional quality of service and I would not hesitate in recommending Stoneacre Barnby, Dun Road, Doncaster team."
• "I would be more than happy to recommend Stoneacre and particularly Ray for their service."
• "Jonathan, sales manager Tim and the team were brilliant throughout the process."
• "Graham Earley... is very friendly and efficient and it was a pleasure speaking to him."
• "Courteous and efficient staff that arranged complimentary insurance and made sure I was familiarised with the car."
• "Will helped us go through the whole process from test drive to the purchase of our new car."
• "Had an issue with a vehicle I purchased from Stone Acre. I have been dealing with Kerry. Kerry has been exceptional when it comes to customer service."

Cons:

• "Your lucky if the car starts, he was offered an appointment in a weeks time and sent on his way."
• "Terrible after sales just don’t get back to you as promised or deal with issues."
• "Constantly passed from pillow to post whilst trying to get this resolved but seems very much a case of 'now we have your money it’s no longer our problem'."
• "The USB ports in the car are faulty and disconnect repeatedly during a drive which is highly irritating when relying on apple CarPlay for navigation."
• "Please learn from my stupidity and do not buy from this firm or at least not to buy additional services!"
• "The customer service and communication for this place is an absolute joke and a disgrace."
• "Was refused anyone to look at the fault also for a chat with a mechanic to see if it was safe to drive."

Vehicle Quality

Pros:

• "Everything ran very smoothly and my daughter is so happy with her new car."
• "I Picked up my new fiat 500 today, I dealt with Aidan Blunt, he was amazing from start to finish."
• "Value for money vehicles with no pushy sales."
• "Excellent service and a terrific car."
• "The car looks immaculate as you would expect and Michael even made sure there was enough petrol in to get home."
• "Great communications and a great Porsche 911 Targa."
• "The car was in an excellent condition exactly as advertised and had MOT which was great for a piece of mind."

Cons:

• "All my dashboard lights aren’t working. The screen is entirely black meaning no speedometer and therefore not road legal."
• "Had my two front tyres changed at Stoneacre as well as tracking back in September 2022, fast forward to todays MOT and service at my local garage - they call to update me that the locking wheels are impossible to take off."
• "Lifetime guarantee - they will find a way to not pay if it is possible. Do not buy!"
• "When purchasing my Fiat 500, I did encounter some issues with the sales team when finalising my purchase."
• "The condition was poor; the front chrome trim was partly broken off, door was scratched, dent on the back skirt, marks on the interior roof, different mileage, again & no service history recorded in the book."
• "Appalling!!!!! Brand NEW Jeep Compass done 2100 miles has just gone for its first service - has an oil leak that requires the engine to be partially stripped."
• "Another mechanic came to my house to solve the issue at my cost but also said it shouldn't be have been faulty at this point needless to say I won't be returning to this garage."

Additional Services and Gifts

Pros:

• "Thankyou also for the lovely flowers which were a total surprise."
• "The flowers we received were so lovely too, thank you."
• "Pick up was great with Brooklyn answering all our questions and sending us off after putting fuel in the car and handing over some gorgeous flowers."
• "Collected my new car today and received a beautiful bouquet of flowers."
• "The surprise flowers were a really lovely surprise."
• "Even treated my mum and sister to a bunch of flowers too!"
• "The flowers I received was a lovely surprise."

Cons:

• "Service plan - I did not tried as they called me later with this but direct debit set with a 3rd party company and documentation never arrived."
• "When I bought the car I was told to complete a 5 star review and couldn’t take the keys away for my new car until I had."
• "I ended up having to go refuel it due to the extra trips to the garage !!!!!!!"
• "What was also shocking there was a copy of a driving licence of the last person he served just sat on the table and not locked away. Data protection breach right there."
• "Not the kind of attitude you want to be greeted with after being stuck away from home with a broken down car in 30°C heat with a one year old baby in tow."
• "Was refused anyone to look at the fault also for a chat with a mechanic to see if it was safe to drive."
• "Looks like my previous review has been removed, I was asked to email customer services which I have done twice, no reply so far."