The Real Jerk UK Reviews Summary

Food Quality

Pros:

• "The food here is exquisite, authentically cooked to perfection with generous portions."
• "The jerk fish tasted amazing, compliments to the chef(s)!!"
• "The food was great, especially the cod fritters & curry goat."
• "Amazing experience, the meals are authentically cooked to a phenomenal standard."
• "Ordered the curry chicken roti. Roti flaky and soft, densely packed with serious flavor."

Cons:

• "There was a hair in my food, and the chicken and lamb were dry."
• "The food was okay, but the rice & peas needed more coconut milk and were cold."
• "The fried chicken wasn't seasoned before being fried, so it wasn't enjoyable."
• "No brow stew, had to get curry chicken instead. The portion of coleslaw was tiny."
• "The jerk chicken tasted more like roast chicken, no traditional jerk sauce provided."

Service Quality

Pros:

• "The staff were kind and accommodating, despite being severely understaffed."
• "Twice I went for lunch and the service and food were fantastic."
• "Beautifully decorated, with a warm atmosphere and constant play of tunes to vibe to."
• "The service was exactly what I would expect it to be. Timely, pleasant, professional."
• "Service was friendly, and the ambiance was great amongst other diners."

Cons:

• "Customer service is incredibly slow and poor. Waited a long time to receive water."
• "The waitress could have been more bubbly and more active."
• "The food was okay, but our server, Suzanne, was blatantly rude and impatient."
• "The service was a disgrace, waited over 20 minutes for the waiter to give us a menu."
• "Arrived at 8.10pm, it was busy, and by 9.38pm we were still waiting for our food."

Restaurant Ambiance

Pros:

• "The restaurant interior is colorful and they played a wonderful selection of reggae music."
• "The atmosphere was great. But the food was OK."
• "The ambiance was nice amongst other diners and their customer service was most welcoming."

Cons:

• "Interior could do with a bit more life."
• "The place is nice like the building setting but the atmosphere could be improved."