Burger King Reviews Summary

Staff Service

Pros:

• "The staff were very welcoming to them and waved goodbye and it made me really happy to see they were treated well."
• "Your customer service was spot on."
• "Friendly staff and the food came out super quick!"
• "The staff were welcoming."
• "Better than it was. Helpful staff and they actually seem like they can understand English."
• "Very polite and helpful staff."
• "Staff are very helpful and courteous."

Cons:

• "Staff stood at counter laughing at us in the cold outside."
• "The member of staff who served us at first was rude and tutted when we said we are still choosing our food."
• "Lazy staff don't want to clean up the trays, it shows a lack of cleanliness."
• "Slow staff, fries cold, asked to replace and not happy to do."
• "Terrible staff."
• "Staff are literally useless and uninterested."
• "Staff are rude, no customer care, don’t care attitude."

Food Quality

Pros:

• "The chips were so amazingly high quality, crispy yet soft, moist yet not soggy, so perfect ended up eating the whole pack cos I couldn't resist."
• "This burger king has only just recently reopened after being refurbished it's really clean inside the toilets are clean tables, floors etc all clean the food is cooked perfectly."
• "Food is very delicious and much better than it used to taste prior to the refurbishment."
• "Burgers taste amazing."
• "The food is always good on burger King."
• "The burgers were fresh and hot."
• "The vegan royale is delicious, and when packing the food, they used separate bags for the vegan meal, which is also really considerate!"

Cons:

• "The meat pattys were cold, so much so that the cheese hadn't melted."
• "The vegan food was also may contain dairy which is terrible seeing as its supposed to be vegan free from any animal products."
• "Burgers were extremely dry, fries stale."
• "Drinks machine not working so we got given bottled drinks instead that weren't even cooled."
• "Nuggets where a bit on the dryer side but not too bad."
• "The onion rings were not even warm. Fries too didn't feel fresh."
• "I've been to this burger king 3 times and every time the buns are stale the burger patties are overcooked."

Facility Cleanliness

Pros:

• "Bright, clean and modern interior."
• "This Burger King has had a complete revamp and is now really looking the part."
• "The place was clean, tidy and inviting."
• "Service is very fast & place is very clean & tidy."
• "Decor is vibrant & modern."
• "Recently refurbished. The overall experience is much better than before."

Cons:

• "Both the soap and the gel dispensers in the disabled were empty."
• "Not the best I'm afraid. Wife said toilets were disgusting and complained."
• "The dinning area is never clean. Every time I have been in I have not seen anyone cleaning up."
• "Toilets unavailable for use, was offered the disabled toilet which had no seat on it and no way of washing hands."
• "Also didn't look like they were very interested on desinfecting anything... Great food but poor costumer service!"

Order Accuracy

Pros:

• "The food came within an acceptable amount of time and the order was correct."
• "Food was good. Had the Texas BBQ chicken meal with 4 nuggets."

Cons:

• "Drive through order, half of my order missing, made the mistake of not checking the bags before leaving!"
• "Every time they forget the chilli cheese bites.... This time gave me the wrong burger and no chilli cheese."
• "Ordered food waited an hour - wrong order received, burger said to take it up with Deliveroo - now been over an hour again and the correct meal still hasn’t arrived - they also don’t answer their phone. Won’t order again."
• "Totally useless!! Almost every time they forget something when going in the drive thru."
• "Ordered a meal for delivery and they got my order wrong!"
• "Service was sloppy. For got two of the items I ordered."
• "Just been to the drive through and they got my order wrong. Yet again."

Value for Money

Pros:

• "All in all worth the time and money."
• "Very good value for money suitable for children an mum's an dad s an grandparents also teenagers a very good menu also good for meeting friends cosy."
• "We love Burger King and with the app it's so cheap. The Swindon one is never busy and the staff are friendly enough."

Cons:

• "It's a bit pricey though, (probably why it's never very busy)."
• "Drive in; Near enough Twenty pounds for two burgers/fries and not only was the order I asked for wrong, it was stone cold too."
• "Mega expensive for just 2 burgers. £13. Ripoff."
• "Decided on burger king for a treat and ended up with an expensive Luke warm meal for my sins."