Taco Bell Reviews Summary

Food Quality

Pros:

• "Food was fun and worth the money."
• "The beefy meat griller was lightly spiced and the tortilla was packed full of beef, rice and cheese sauce."
• "The food was beautifully presented, as if we were in some kind of a fancy restaurant."
• "Food is okay, hit or miss depending on the day."
• "Food was tasty and it was a good portion for the price."
• "Tacos here are great if you want a light bite."
• "Food is good, although there could be a wider soft drinks option."
• "The food here is great if you love mexican with a twist."

Cons:

• "Fake vegetables on display in the open display kitchen, enough said."
• "The food which is probably fairly highly processed."
• "Wouldn't repeat. Reasonable prices and soft drink machine is a bonus if that is your thing."
• "Food isn't excellent, but when you go in a fast food you already know."
• "Food was cold and arrived quickly once we managed to place an order."
• "Food is definitely 2 to 3 days old and reheated, the chips tasted like cardboard."
• "Food tasted cold and the fries very salty."
• "The food was bland and overpriced I'd say."

Service and Staff

Pros:

• "Staff were polite, food was hot and quick."
• "The manager helped explain the menu, service was quick."
• "Staff were friendly but did forget a couple of things from our order and we had to ask for them."
• "Staff are nice."
• "The staff clearly care and are friendly and helpful."
• "Staff is always friendly so I dont mind the wait."
• "The staff are quick and polite and the tacos."
• "Service was 100% food is such a good price."

Cons:

• "I asked the girl if it was ok to use the toilets though I didn’t really want to buy anything and her attitude was disgusting."
• "Staff were new and very slow, but were trying."
• "Staff completely ignoring customers and having their own conversations until you have to call them out and ask if they are serving."
• "Staff were rude and unhelpful."
• "They made me pay again saying it wouldn’t charge me."
• "The staff behind the counter is ordering his nandos, rather than working."
• "Worst ever service, and incompetent staff, they laugh at you because you complain that your food is cold."
• "Service was not only slow but also wrong and even rude."

Cleanliness and Facilities

Pros:

• "The Hammersmith one has a good amount of seating, serves alcoholic drinks, has 2 screens to order from in addition to the counter, and disabled access from the street."
• "The seating area could have been neater and cleaned."
• "The toilets were really clean and hygienic."
• "The atmosphere is trendy, calm and yet average eating environment."

Cons:

• "However, as the upstairs toilets were closed off everyone used the downstairs disabled toilet and it became a wet-floored, foul-smelling pit."
• "Not super clean place but so are most fast food shops."
• "Toilets are not too clean."
• "Tables were left dirty next to our table, bins were overflowing and condiment area messy and dirty."
• "The smell when I walked in was disgusting. It was like their drains were clogged and all over the store."
• "No soap in toilets, pee on seats."
• "Place is a bit untidy, the drinks machine was not working due to the staff not knowing how to replace the syrups, they have no ice."
• "Walk in 17.30 5 people in the restaurant, 4 staff members standing behind the serving counter, all tables full of left-over food, dirty and floor full of food."

Price and Value

Pros:

• "The food was beautifully presented, as if we were in some kind of a fancy restaurant. It tasted super good and filled both of us up. All that for £11."
• "Good food at an affordable price, friendly staff, new furniture, good loud music, no wifi!!"
• "Even more surprises they sell beer (Sol) I went on Tuesday and that was taco Tuesday which meant u get beer/soft drink and taco for £2."
• "Great value for money fast food with nice options."
• "A meal is cheap, usually about <£5 which includes a refillable cup."
• "The portions are getting better as staff works out how to assemble the dishes."
• "Taco Bell is often good and I recommend this to a lot of my friends."
• "The food is well made and hot although staff can be rude sometimes."

Cons:

• "Food isn't excellent, but when you go in a fast food you already know."
• "The food was bland and overpriced I'd say."
• "The portions are getting better as staff works out how to assemble the dishes. I still feel the tacos can be filled more."
• "Dismal service today. Order two meals to take away. Self-service didn't give a receipt. Long waiting time despite the restaurant wasn't busy."
• "The food tasted cold and the fries very salty."
• "They were out of the bean burrito when I ordered but gave me a 7-layer as compensation."
• "Food is definitely 2 to 3 days old and reheated, the chips tasted like cardboard."
• "The meal for 2 is a bargain!"