McDonald's Reviews Summary

Staff and Service

Pros:

• "staff like this lady make it much better than just a bite to eat as they show actual care and consideration for the costumers they serve"
• "Also the staff were friendly and kind too."
• "Workers like her need to be appreciated, she was moving continuously, you couldn’t see anything on tables or floor, so quick and concentrate to her job"
• "Service was superb, lady taking orders was friendly and patient and food arrived really quickly."
• "The person serving me was polite."
• "However, the staff is quite friendly and as accommodating as they can be"
• "Staff were particularly helpful too attending to a customer."

Cons:

• "'E' is so rude! And argues with customers!"
• "Extremely rude Manager. Called myself and 1 other customer an idiot"
• "While i was dealing with chilli sauce issue, a staff name Cladia used a broom to swipe the floor between my legs...so rude and the dirty broom touched my pants."
• "The shift manager Barkhad would only replace 1 spoon and refused to replace the 2nd."
• "The service was a little slow."
• "I have to say this is the worst McDonald's I have ever been to; it takes forever to get your meal as the staff are only interested in delivery customers therefore the queues are long the staff are incredibly slow."
• "When I pointed out the error, the server just stared me down for taking up his time."

Facilities and Layout

Pros:

• "The most spacious McD is High Street Kensington branch. Loads of space. Upstairs and downstairs. Toilet 🚻 facilities."
• "We went in to the store and it was exceptionally clean with a nice amount of tables."
• "As far as McDonalds goes the restaurant is clean and the staff are friendly."
• "The place was clean and I could find a spot in the seating area with no hassle."

Cons:

• "The new layout is appallingly thought out and badly executed. It used to have 5 registers which got busy. Now it's got 1 register and 6 self service machines which mean people are now crammed in from all angles."
• "This place is a shambles for a Macdonald's; always super busy but slow service, no napkins in the dispenser, my tray looked like it had not been washed in 3 meals and my chips given to me cold."
• "However, the restaurant is a little too small for the number of people using it so most of the time you struggle to find a seat and end up taking it out of the store."
• "Poor service. 'It's coming' is not a helpful comment when waiting 545sec (according to the service monitor) which is nearly 10mins for a double cheese burger and fries. VERY CROWDED."

Food Quality

Pros:

• "It's great for a treat!"
• "Food is of a quality and standard you expect…"
• "The prices are very affordable and their fillet of fish and burgers are very tasty."
• "Food was fine"
• "The food was spot on, no issues."
• "Went for breakfast, had a lovely McMuffin meal. 5 out of 5."