Address: Tooley St, London, SE1 2TF, United Kingdom
Phone: +442073576676
Rating: 3.4
based on 130 reviews.
Menu Accuracy
Pros:
"This McDonalds always has the full menu though is quite busy."
"The queue moved quickly, the staff was friendly, and the food was up to the usual McDonald's standard – hot and satisfying."
"The food was quite fresh and excellent."
"The food was fresh and tasty, as expected from McDonald's, and the staff was friendly and attentive."
"The burgers are usually quite tasty, with a signature sauce that adds a unique flavor."
"All food products are fresh and as usual delicious McDonald's quality."
"The food was made surprisingly fast, as it was somewhat busy."
"Food cooked to good standard never an issue with my orders."
Cons:
"Hot chocolate was cold, that should have been a warning to check my food! I ordered a big mac and got something else."
"I order veggies mcplant but the kitchen members burnt the veggies mcplant also It was not so fresh."
"The food was terrible it was cold and way to salty."
"Ordered a filet o fish and customised to have extra tartar sauce. Got none."
"I ordered a simple veggie wrap with a drink and fruit pack. The store took 30 minutes to deliver my order."
"Waited 15 minutes from ordering my food. Which by the time I waited left me 5 minutes to get my train. On checking my food as didn't have time at the restaurant, I had someone's else's cheeseburger."
"We ordered delivery, first our food took over an hour to arrive when it did finally arrive we didn't receive half of our order."
"Ordered a breakfast on Uber eats as we were visiting London. In the order they missed out an entire bacon roll meal and a large hot chocolate."
Service Efficiency
Pros:
"The positive aspect was undoubtedly the efficiency of the service."
"Pretty small, and when I went it was way too crowded. The staff got my food out quickly."
"The staff was helpful. It was really busy but I received my food quickly and hot."
"One of the best Mcdonalds in London with service! It was super fast and friendly."
"I did asked for a cheeseburger with mustard and no mayo and my choice was ignored."
"Really small and busy McDonald’s and can get very hectic, The staff especially the managers do a great job of keeping everything running smoothly!"
"Very busy, but very quick, there’s always a queue but it moves quickly."
"The service is fast enough as it is commuter central."
Cons:
"I ordered for two sweet chilli meal, 4 chicken nuggets, large chicken legend meal, got one wrap with chicken nuggets, they forgot the legend."
"Waited 25 minutes for the food."
"Waited for 20+mins to get in."
"Waited 25+ mins for cold food, and the store is SO cramped, I could barely even move in there."
"Waited 40 minutes for order. Of the 8 items in the order, there were errors in 4 positions."
"Waited ages for my food, when it finally arrived looked in the bag and it was completely the wrong order."
"Slow service, probably because its packed most of the time, if you're in a rush or want food quickly, I wouldn't go to this McDonalds."
"Don’t ever get a takeout here. Without exaggerating it took them 1hour 18mins to prepare 6chicken nuggets, chicken mayo and fries."
Customer Service
Pros:
"The queue moved quickly, the staff was friendly."
"Staff very helpful. Alot of self serve machines but still have staff walking around to help."
"The staff are helpful and are quick to resolve and any issue and apologise if the food does not meet your standard."
"I was at this McDonald's last night and had some trouble with the self service machine. The lady at the door was super friendly and very helpful."
"McDonalds - Thank you .. I always suggest this place to my friends whenever we schedule for a meet-up. The food & the atmosphere here can really put anyone in a good mood. The crew are also polite and friendly."
"I can only say good things. They originally got my order wrong by classic human error and did everything they could to amend this."
"The staff was kind and the service was quite good."
"Very kind manager and amazing customer service."
Cons:
"bad hospitality from staff at KIOSK. please train them well before letting in shift."
"Worst service. Staff is rude and not interested in attending customer."
"The slowest, most unfair and inefficient service I receive out of ALL McDonalds."
"Service so slow as only ordered a hot drink. None existent security as a very drunk guy was being strange and violent to customers."
"Ordered a hot chocolate and other drinks...hot chocolate had no cream so asked for cream, 25 min wait then proceeded to give back without any topping!"
"Employee there called Kamil is rude and should clearly not be in a service oriented position."
"The last two times I've visited they've missed off the dip which was added to the order."
"They just removed the Covid plastic barrier between the customers and the employees, and I’m very upset about it. Don’t they care about people’s safety at this place?"
Facilities
Pros:
"Take Away only, tiny branch with mostly self-service screens but you can order with a human if you need to."
"It's just a takeaway so there is no great atmosphere...you walk in...check what you want on the kiosk...order it...and take your food with you."
"The only thing against this one, is it doesn't have any seats, so you have to find somewhere to sit out side which is not always easy in London."
"No orders taken across the counter, all orders electronic. Small, standing room only. Listen carefully for your order number."
"Fairly clean McDonalds, service is quick - all automated electronic pre order."
"New shop. Has wireless charging facilities in case you run out of battery on your mobile."
"This Macs appears to have replaced the original one which was adjacent to Guy's Hospital. It is very cramped; there is little space to sit down and consume what passes for food."
"Very busy place but quick."
Cons:
"There is no seating here, makes good train food but expect to be subject to glares from the more gastronomically literate members of your carriage."
"However, the lack of seating was a noticeable inconvenience, especially for someone looking to enjoy a meal without rushing."
"The absence of restroom facilities could also be problematic if you're on the road and counting on that amenity."
"Went to London Bridge and of course we got hungry .. when pop in the McDonald's we order and we went to eat inside the train station as no seats there."
"I think this is the McDonald's with the highest profit if you count it per square foot in the space because it doesn't have a single table for guests. Take out only."
"Was asked to leave with my daughter in her disabled buggy as it was taking up too much room for ordering. Disgusting way to treat a person."
"For such a big place as London Bridge is a shame there is only a small tiny Mcdonalds with no seating, no toilet, you take the food and if you want to eat it slow you have to sit on the steps on the streets! Shame"
"Take away only store, food was cold but you don't know that until you have left the store as there is no facilities to eat in......also the new paper straws are not fit for purpose."