McDonald's Reviews Summary

Service Speed

Pros:

• "The food comes out fast and hot."
• "I was very surprised at the speed that the food was ready."
• "The service was quick and food hot & yummy!!"

Cons:

• "Never had to wait so long at a McDonalds for a quarter-pounder with cheese meal."
• "Like all McDonalds now. Not fast food but wait 20 mins at least."
• "Had to wait over 30mins as staff were to busy chatting to other staff or the delivery drivers."
• "Waited 20 minutes for a PORRIDGE and COFFEE."
• "You are kept far too long waiting for your order."
• "Waiting times is a joke just for a burger plus food cold."
• "Waited 25 mins for something that was stone cold."

Food Quality

Pros:

• "Very tasty food in this Mac Donald’s never had a problem in there with food taste never stale and never cold."
• "Food/Salad itself is Always fresh and Does taste great."
• "Penge MacDonald's always gives me hot food."

Cons:

• "Big Mac was lukewarm even though it had just been prepared."
• "Penge macdonalds has really got bad there Big Macs tasted like chemical and slung together not nice there chips are soggy."
• "Cold order withered potatoes."
• "The McChicken sandwich and chips was cold by the time I walked out and opened bag."
• "Then when you get your food your lucky if it's still tepid in temperature and a half portion of under cooked fries!!"
• "The hot chocolate was beyond awful."
• "The food was warm, the mozzarella fries were perfection!"

Customer Service

Pros:

• "The manager who served me was polite and courteous, his name was Jason."
• "Staff are pleasant and 24hr service useful. Clean inside."
• "Also staff were very polite as well!"

Cons:

• "Service today for me personally wasn't great, I am visually impaired."
• "One of the staff made my girlfriend feel very uncomfortable, asking her to move a bit so people access the bin."
• "My daughter was waiting for 20 minutes for our order, I went to see what was happening and was ignored by all staff."
• "The atmosphere was very loud and harming."
• "Disgusting place staff are very rude had to wait for your food as they concentrate on deliveries."
• "Appalling. Terrible quality. Food took an hour to be given to the courier."
• "I wasn't helped at all."