Lush Cosmetics Plymouth Reviews Summary

Customer Service

Pros:

• "Petra was so fantastic with my two girls (8 & 10)."
• "Simon was so amazing! He asked all the right questions and assisted me perfectly."
• "Dini is so sweet and wonderful. You make it a joy to come in every time."
• "Gee was incredibly patient, interested in my work and generous of her time."
• "Ellie was amazing. Spent real time talking my daughter and I through all the best options."
• "Shannice was extremely knowledgeable, helpful and attentive!"
• "Scarlett was very friendly, approachable, knowledgeable and not too pushy."
• "Mark went above and beyond to help me with my choices."

Cons:

• "Every time I go in there I get grabbed and sold to !! Seriously most unpleasant."
• "Love Lush products but found the staff very pushy."
• "Too busy and you get jumped on by staff far too quickly."
• "Calling two people you've never met before 'chickens' is highly inappropriate, and quite rude."
• "Lacked the usual service we would expect from Lush."

Product Variety and Quality

Pros:

• "She showed them a great selection of products and let them get hands on with the ‘Rainbow 4in1’."
• "Absolutely adore Lush on the whole and every product is amazing!"
• "Products are overly perfumed and not of great quality."
• "Fantastic staff always on hand to help, love the product range."
• "Love this shop, very helpful staff there to advise on best products."
• "Amazingly natural products that do what they're supposed to."
• "Always amazing staff, love going in just for a recommendation of a new product."
• "Superb shop, with a massive selection of natural soap, cosmetics and beauty products on sale."

Cons:

• "Products are overly perfumed and not of great quality."
• "Prices are extortionate. Go to a market or farm shop for local made value products."
• "I spent £16.75 On a happy daze gift... I later found out it was from 2015."

Shop Atmosphere and Experience

Pros:

• "Such an amazing store and atmosphere to shop."
• "The fantastic staff in this store make it a real pleasure to visit."
• "Absolutely amazing from start to finish, the staff were incredibly helpful and friendly."
• "Had a lovely experience last week in store with super star Blue!"
• "The staff are always super nice and helpful and I LOVE their cream shampoo."
• "Had an amazing experience, never been before and was shown around the whole store."
• "Really enthusiastic and helpful staff (without being overwhelming!)"
• "Always lovely to visit. Staff are always keen to make a fuss of my children."

Cons:

• "Sometimes it's super crowded and busy but I've never had a bad experience."
• "The staff a very helpful. The only downside is the shop is too small."
• "Lacked the usual service we would expect from Lush."