Lush Cosmetics Exeter Reviews Summary

Customer Service

Pros:

• "Jessie never fails to make our experience at Lush Exeter amazing! Most of the time we go in not wanting exactly what we want. She strives to help us in the best way possible and really involves children too!"
• "Emma was brilliant! She guided me through lots of new products."
• "Had the most amazing customer experience with Gillian!!"
• "Fantastic experience with Ruth in Exeter."
• "Immediately upon walking into lush Exeter you are treated like family"
• "Ayesha was super helpful & friendly. She knew exactly what I wanted from my description & helped me sample products until I found what I needed."
• "The staff at this LUSH are always so lovely, and helpful."

Cons:

• "The quality of the products is great, but the staff are trained to be overly friendly with no boundaries, we're British and the experience in lush can be very overwhelming and intimidating."
• "I’m harassed as soon as I enter the shop and after being questioned for about 20 minutes i don’t want to buy anything I just want to leave"
• "This rating is not about the quality or availability of the products and the staff are very nice, however as a man I don't expect to be jumped on all the time and asked who I am buying for."
• "I’m not sure when the ‘hard sale’ became a thing at Lush, but I had three separate sales people give me the same pitch in store."
• "Staff are really friendly but I probably won’t be returning because everytime I come in the staff won’t leave me alone"
• "You feel like you can't say no to staff as they dont leave you alone to browse."
• "Ended up leaving without purchasing anything as was fed up of being hounded."

Product Quality

Pros:

• "I have been buying products from lush for over ten years and find that they are very good quality."
• "Lush is always my go to when I need a natural product that smells divine and does the job as well."
• "Who doesn't love lush products"
• "honestly the products last so long it's extremely cost effective"
• "Amazing products, would buy all of them"
• "The products I bought are all good quality and smell amazing."
• "Absolutely love Lush products and their ethics"

Cons:

• "Initially I was always off out by the pricing"
• "I actually ended up purchasing a product I didn’t really want for £12 because the guy wouldn’t leave me alone"
• "The only reason lush lose one star is that they have no sulphate free shampoos for oily hair."
• "I didn't get my shampoo bar because after my daughter was dazzled into the 4 bath bombs and melts later and over £40 I didn't have the money for myself."
• "Nice soaps, but perhaps not many options for us blokes"
• "I will never support a company who feel it is acceptable to create animosity and stir bad attitudes towards the very police service who protect the public day in, day out"
• "Your company needs to take a long hard look at your support for saboteurs"

Store Atmosphere

Pros:

• "Beautiful, fragrant and lively shop with very friendly and professional staff!"
• "you can feel the good energy and love radiating from the place"
• "The store is very nice too. I loved the bath bomb selection."
• "Super clean and professional environment"
• "Atmosphere was friendly, positive and chill."
• "The first thing that hits you is the AMAZING smells as you walk in from all the products."
• "The warmest & most welcoming shop - the whole team here are superstars loaded with expert and genuine cosmetic knowledge."

Cons:

• "I find the store overwhelming on so many levels."
• "The experience in lush can be very overwhelming and intimidating."
• "The only flaw I'd say is things do get knocked off now and then because of how the products are displayed, so its gonna get a bit messy"
• "No one acknowledged my existence apart from the one staff member thanked me as I left."