McDonald's Reviews Summary

Service

Pros:

• "Considering the place was full it did not take long the meal was exactly what we ordered nice young lady who brought it out."
• "Extremely friendly and honest staff!"
• "Both gentlemen at both the drive through windows were very polite and a credit to the chain."
• "SERVICE very good"
• "The fact they’re open 24 hours is really handy."
• "Popular local McDonald's. Great for a stop off on the way to or from shopping. Clean and tidy with helpful staff."
• "Well done to the team who were working to get customers through."

Cons:

• "The staff were chatting to their friends and messing about and had forgotten our order."
• "Morons work here on the morning shift.. wandering like zombies.."
• "I am registered disabled... She stole from me! I would like to speak to a manager!"
• "She has been the most rude manager I've ever met."
• "I am very disappointed with the duty managers attitude on the morning of 27/02/2021."
• "They were rude and didn't other to put sauce in the mcflurry which we asked for sauce they didn't want to honour that..."
• "Worst customer service I've experienced in months."

Food Quality

Pros:

• "The food was nice so I enjoyed it."
• "Food and coffee tasty and hot."
• "The food came out reasonably quickly and was as expected (was hot, and not dried out or anything)."

Cons:

• "Everytime without fail when ordering for delivery they will forget the dips/sauces."
• "Food is McDonald's food as normal, but sometimes you'll get a really bad burger which has been so squished it's a pancake and not appealing."
• "The burger was very bad, chips were cold."
• "Food is nearly always dry or cold, or you have to wait a very, very long time."
• "Friendly staff, however the driest most tasteless burger I have ever had."
• "Went through the drive-through and ordered a garlic mayo wrap on two occasions, got home to discover they'd given me the wrong order."
• "Absolutely terrible - completely wrong order."

Cleanliness

Pros:

• "Good McDonald's. Looks nice and clean on the inside and the staff are pleasant."
• "Safe, sanitary and clean."
• "Never had table service in a McDonalds before. Really nice and clean inside with great fun interactive tables for the kids (and me)."

Cons:

• "The place was a mess. Rubbish and food debris on floor and tables."
• "The place was a bit grubby looking."
• "It is dirty over crowded."
• "This is an awful, dirty, smelly place with people asleep everywhere."
• "Outside was a mess with litter across car Park and kids arguing with security at the door."

Order Accuracy

Pros:

• "Stopped off on the way home managed to get majority of our order."
• "They got our order wrong but quickly sorted out it."
• "Drive through staff weren’t the best, slow, then the wrong food, then forgot to bring the rest of our food out. However.. management were excellent and handled it perfectly :)"

Cons:

• "On a few occasions I have had my orders messed up. For instance I order 2 big macs yesterday 1 without pickles and cheese and the other without pickles. THEY BOTH HAD PICKLES AND BOXES SAID NO PICKLES"
• "they miss things from your order"
• "I’ve often had missing items in my order or the wrong order entirely."
• "What can I say apart from a very long wait for half cooked cold food, items missing."
• "Order completely wrong in drive through- too late to notice until on the motorway with 3 kids in the car."
• "Disappointing as always … big tasty with bacon no lettuce and tomato ordered came without bacon and with the salad."
• "They got my order wrong twice."

Facilities

Pros:

• "AREA there is a large children's nearby plus skatepark and field, plus cinema good for a quick bite after a day out with children"
• "It's fast food but I have to moan as every time I end up here the milkshake machine is always and I mean always out of service."
• "D place is cool good for adult especially for the kids because of the computer games if you intend to eat in and I think they have improved on their services lately fast and easy to identify your spot where you sitting instead of calling out no to everyone hearing and I think is good."

Cons:

• "The car park is so small, with collect parking spaces not clearly labelled."
• "The seating area layout makes it hard to maneuver a pram around."
• "No milkshakes or ice cream will never go again apparently there was no ice cream machine or milkshake that's their main trade"
• "Was crowded, 'security' at the door was rude. Layout of the ordering/waiting/collection area makes it a funnel to become very overcrowded."
• "the queue was right back to the entrance to get in the car park"
• "The drive through is completely dreadful!"
• "Had to pay twice due to computer error."