McDonald's Reviews Summary

Order Accuracy

Pros:

• "Every time I use use Uber eats my order has several items missing."
• "This is probably the most advanced McDonald's in Bristol kitchen equipment and the new interior is still fresh."

Cons:

• "Ordered a bacon double cheeseburger WITHOUT onions, gherkins and mustard for my young daughter and noticed at the first window that the burger said EXTRA of these."
• "When requesting a plain hamburger, you will actually get a squashed burger covered in various toppings from the production line."
• "Ordered a Big Mac meal and when it arrived through Uber eats there was no meat in the burger."
• "We are constantly given wrong orders."
• "The odd bit of lettuce I can deal with, but when covered in random bits of raw onion and a unknown sauce 🤔 I definitely draw the line!!"
• "2nd time this has happened I got given wrong order."
• "Ordered a Big Mac meal no cheese or pickles. They added bacon to my burger."
• "I've been to a lot of McDonald's and this is the worst. My bagel seemed tough and cold."

Staff Attitude

Pros:

• "Lovely friendly staff. My 8 year old son saw darts tournament buffet go by and wanted a sausage."
• "Visited a couple of days ago, I come to this branch often, my food took around 20 or 30 minutes, got served by a new staff I think? called Nabihah I believe, Great customer service from her."

Cons:

• "Staff don't seem to care and often give the wrong orders, then get very rude when you bring this to their attention."
• "The staff are extremely rude. We are constantly given wrong orders."
• "Staff are very unhelpful and always want to shunt you off to someone else and never take blame for their actions."
• "The staff are working flat out and I feel sorry for them. You need more staff and more organisation like in town there's people doing drinks , people serving and people preparing."
• "The employees of this McDonald's branch are very rude and do not know how to treat customers or pay attention to customers' requests."
• "The staff here must clean their milk-shake machine properly, because their chocolate milkshake actually tasted of chocolate and not banana - like from our local in Chippenham, Wiltshire."
• "The staff had to call the Police to get the car moved. Just another day in Fishponds, 😜"
• "I found someones fresh blood one morning in my mcmuffin wrapper after I had eaten it, I was offered a £10 voucher only."

Delivery and Order Times

Pros:

• "The McDonald's ordering was via the app simple and easy to use app and pay online and go through the drive thru and give your order number and pick up the lovely food from a wonderful assistant at the other end."

Cons:

• "Very slow and long waits as they have to deal with so many food deliveries."
• "Ordered a Big Mac meal and when it arrived through Uber eats there was no meat in the burger and the food was stone cold!"
• "This is by far the worst McDonalds I have ever been to and unfortunately its the only one I can order from on deliveroo in my area!"
• "It just isn't fast food anymore... you have to wait over 20 mins as there's just so many Deliveroo people waiting for food."
• "Waited over 20 minutes for a double sausage egg McMuffin meal."
• "To start, it's difficult to access the car park because of the drive trough and the delivery people that park everywhere including the disabled bays."
• "Food cold like rubber they need to stop doing it as delivery as send out cold orders with drinks emptied in bottom of bag."
• "Waited over 20 minutes for a double sausage egg McMuffin meal. The bun looked like it eat half eaten, coffee was luke warm as it had been standing around for so long and hash browns were cold."