Dacia Cardiff Reviews Summary

Customer Service

Pros:

• "Ricardo was very helpful at Dacia Cardiff."
• "Brilliant service from Heather Jenkins. Very professional and efficient throughout."
• "Heather’s candid and professional approach to car selling was impressive."
• "Fantastic service from Heather as usual. She is absolutely brilliant."
• "Adam has been excellent - very friendly, amiable and answered our numerous question quickly."
• "Heather was absolutely brilliant, helping us buy our new car."
• "Kevin Brown has helped me with all of my purchases so far and is always professional."
• "Chris has been amazing taking us through every step, finding us the best deal."

Cons:

• "Salesperson made a mistake and ordered a normal Extreme, tarnishing my first new car experience."
• "I have constantly tried to get information from your employees, but I never got that phone call."
• "The sales person was good, but the emails from Dacia UK were totally confusing and depressing."
• "I booked car in and was told the service would be free, but was charged £130 and the problem wasn't fixed."
• "£120 for a wash was excessive. 1 oil change in 3 years was all I had for 340 pounds for 3 years servicing."
• "Had to wait while the people on reception were talking about something that wasn’t work, kept me waiting."
• "Dropped the car off at 8 am, no courtesy car, came back at 4 pm and the car was not finished."
• "Had two messages to ring Dacia about buying Duster, rang six times no reply."

Vehicle Quality and Features

Pros:

• "Brilliant vehicle. It drives clean and smooth. It also looks like a proper car."
• "I am very happy with my Stepway Extreme."
• "Just picked up our new Dacia cars for the past 6 years and have always been happy."
• "Picked up my new Stepway, and it's always a pleasure to do business with Heather."
• "The handover process was very good, received a personal video showing around my new Dacia Sandero."
• "Picked up our new Duster from Dacia Cardiff! We’ve been so impressed with Heather."
• "I am the proud new owner of a Dacia Sandero. Very pleased with the car, it suits me very well."
• "Fantastic experience, with absolutely nothing to be unhappy about with the car itself."

Cons:

• "I ordered a Jogger Extreme SE hybrid, but received a normal Extreme due to a salesperson's mistake."
• "The delay of the car was frustrating (shipping), but the service received from Kevin Brown was outstanding."
• "Waited over 3 weeks for my Sandero Stepway to be returned after water was found pooling in the back passenger footwell."
• "Dropped the car off for a 6000-mile service. Car not finished at 4 pm. Customer services shocking."
• "I took the vehicle in because I was concerned over a change in the engine noise. Service was excellent."
• "Picked up my new Dacia Sandero Stepway today. Although delayed, I received excellent service."
• "Had a problem with a faulty part on the air conditioning pipe. Parts ordered from France were delivered and found to be incorrect on 2 occasions."
• "I had to wait while the people on reception were talking about something that wasn’t work, kept me waiting and I had my 9 month old baby with me."