Best Western Plus The Connaught Hotel and Spa Reviews Summary

Location

Pros:

• "Good location, but that's about it."
• "We loved this hotel, good location, just an hour drived from Weymouth."
• "The hotel is very close to the beach, the environment is beautiful, the water is clear and the sand is fine!"
• "Short walk to the beach and town."
• "Great location to walk into the town or the beaches."
• "Good location- just a short walk to the pier and restaurants."
• "The location is great, just a few hundred yards from the seafront."

Cons:

• "Pretty good location for the hotel."
• "Location good for all Bournemouth amenities."
• "Location is perfect right near Town and beach!"
• "In a good location next to Bournemouth centre/arcade pier."
• "Great location very close to the beach and the town centre."
• "The location is convenient and a short walk from the beach."
• "Good access to the beach."

Staff and Service

Pros:

• "All staff were friendly and helpful."
• "The staff were friendly."
• "The staff there were very friendly and welcoming."
• "The staff throughout were so friendly, helpful and welcoming."
• "Always, very friendly, welcoming and professional."
• "The staff were very obliging, our meal delicious & we were able to check out the pool area for another time!"
• "The staff were really welcoming and attentively."

Cons:

• "Diamond customer and didn't even get a nice welcome."
• "The lady on the desk in spa was so rude had my 4 year old grandson with me and she said no way was she letting us in."
• "The service was ok, but not very caring, the staff clearly didn’t want to be there."
• "Rude waiter ignored us all evening."
• "The reception staff were very unfriendly and very uninterested."
• "We felt unheard by the staff and manager."
• "No one was there to greet us."

Rooms

Pros:

• "The room is in good state, good customer service."
• "Spacious room with a nice view on the garden."
• "The room that I had was nice and spacious with a balcony."
• "Huge comfortable bed and pillows."
• "Stayed here for my birthday and had spa weekend with me and partner. We upgraded to balcony room and it was very clean and spacious even greeted with a bottle of processco."
• "Room was a good size and bed was comfortable."
• "Really nice double room, spacious and perfect for what we wanted."

Cons:

• "The room was quite small and a bit dated."
• "The rooms don't come with air conditioning."
• "Small room and towel rail belting out heat made for an uncomfortable night."
• "The room was old and outdated, bathroom was tiny and shower pressure was ridiculous."
• "We paid for a superior double and got a pokey double room with dated furniture and tiny bathroom."
• "Rooms are really old looking and not overly clean."
• "Our room feels more like 3 stars."

Facilities

Pros:

• "Facilities very good."
• "The pool, jacuzzi and steam room are brilliant."
• "The Spa facilities were second to none: relaxation room, steam room, sauna and swimming pool all great."
• "Spa facilities were modern and clean."
• "Pool/gym/Spa area is good."
• "Really good pool and spa facilities."
• "The spa and pool area was perfect too with a lovely pool, sauna, steam room and hot tub."

Cons:

• "Spa is very nice but the ceiling above the swimming pool has really old tiles with stains on them."
• "Spa facilities were okay but nothing to rave about."
• "It was dirty, food on the floor, it was flooded, not enough places to get yourself out of the wet!"
• "The sauna was out of order when we went but steam room was brilliant as well as hot tub & pool."
• "No bathrobes available for the spa, the spa section is small and it can be a squeeze for the sauna and steam room."
• "The spa facilities are okay. Nothing spectacular."
• "The spa is the best part, with a nice pool and hot tub."

Food

Pros:

• "Excellent breakfast, service flawless."
• "The breakfast is great if you don't have any dietary restrictions."
• "The full English was nice enough."
• "Highly recommend the restaurant food as I was surprized at the quality and taste."
• "And the 3 course meal we had with wine, was absolutely fantastic."
• "Food from the restaurant was very good so yummy and our afternoon tea was a highlight of our stay."
• "The food was fantastic all meals but the New Year’s Eve gala 5 course dinner was really special."

Cons:

• "Breakfast was expensive at nearly 15 pounds."
• "The breakfast is good but some items listed on the menu like charcuterie and cheese were missing from the buffet."
• "My husband steak and pork was really tough."
• "Breakfast was mildly warm and not great."
• "Food arrived cold and undercooked."
• "Terrible food and service in the restaurant."
• "When l cut into my fish it was oozing oil really not good."