Thorpe Park Hotel & Spa Reviews Summary

Hotel Facilities

Pros:

• "The rooms were spotless, the bed comfortable and we were lucky enough to have one of the suites."
• "Rooms were lovely and spacious, our room had bath and shower facilities."
• "The room was very comfortable with robes and slippers set out, along with a great selection of toiletries."
• "The rooms are really great, quiet, with treats provided on arrival."
• "Our room was of a similar high standard, with a coffee machine, shower and bath, large TV and even a sofa and table."
• "Rooms are to a very high standard, very clean."
• "Room was v nice and spotlessly clean."

Cons:

• "The Hotel looks alright in the lobby area but is showing its age the closer you get to your rooms."
• "Wallpaper ripped along corridoors."
• "Rooms are standard sometimes not cleaned well especially with bad smell, bed sheets."
• "Room was tired. Old decor and antiquated tech such as cd player and a non-Smart TV."
• "The room was cold and no extra blankets although they did provide extra pillows and the bed was comfy."
• "The room we were in had an adjoining door and you could hear everything."
• "Rooms very comfortable but sadly not as clean as they should be."

Spa & Wellness

Pros:

• "The spa itself overall is nice, with a good-sized pool, steam room, small jacuzzi, and a sauna."
• "Great pool, jacuzzi, sauna & steam rooms set at perfect temperatures."
• "Spa with pool, sauna, steam room and jacuzzi is perfect - really helped us unwind."
• "The spa was really good, the pool is very good size."
• "The spa is just the most relaxing place."
• "The spa and gym were lovely too with no restrictions for children which suited us."
• "The spa with the jacuzzi, pool, steam room and sauna are fabulous."

Cons:

• "The best is the swimmingpool but the jacuzzi is small, and really busy."
• "The spa was a bit too busy in our opinion but was still nice (not enough seats for everyone!)."
• "Pool area felt more like a community swimming baths."
• "The pool/ spa / sauna/ jacuzzi was sooo busy, in fact... The entire hotel seemed packed."
• "Found the lounging facilities in the spa limited so didn’t spend as much time in there as we would have liked to."
• "We booked a spa morning session paying a supplement as it was a Saturday... unhappy that we shared the overcrowded spa pool and facilities with many families and kids."
• "The problem is with the chemical balance in the water, especially in jacuzzi, which leaves you with headache and nausea."

Staff & Service

Pros:

• "Jess on reception was amazing and brought us a plug in heater."
• "The staff were friendly and treated us with complete respect."
• "All the staff go above and beyond and have incredible customer service."
• "The staff are extremely friendly and so helpful."
• "The two things that stand out for us are how clean the hotel is and how friendly the staff are."
• "Jack was our server and was excellent, very friendly, well presented and polite and incredibly knowledgeable with great food and wine pairing recommendations."
• "Lots of friendly and knowledgeable staff around."

Cons:

• "Hotel and Spa - breakfast was fully booked, dinner was fully booked, spa was fully booked."
• "Was disappointed with the quality of food on several occasions."
• "I was looking forward to breakfast but received a terrible service."
• "Very confused breakfast order then sadly poorly executed breakfast."
• "The experience is completely let down by the service in the restaurant."
• "Also we had spa lunch - very hard to get our plates cleared and our second course - 2 visits to reception needed."
• "The staff on reception were not helpful."

Food & Dining

Pros:

• "Breakfast menu offered a good choice, our evening meal was fabulous, I would highly recommend."
• "The food is beautiful, I have to especially recommend the goat cheese tartlet - really gorgeous flavours!"
• "Evening meal and breakfast were both tasty."
• "The food is amazing the treatments are 5*."
• "The food was tasty."
• "The food was fabulous! Quality ingredients and excellently presented."
• "The food in the restaurant excellent."

Cons:

• "Really expensive bar, they only sell wine by the bottle."
• "The food isn't the best you will ever eat but it is perfectly edible and served with such enthusiasm you can forgive the slight lack of perfection."
• "Afternoon tea was basic, not a great selection of sandwiches and bread was not very fresh."
• "Breakfast the next morning was disappointing."
• "Dissapointed with evening meal, service was not good, simple order taken incorrectly and disappointing meal."
• "Breakfast experience terrible, poorly trained staff making it very stressful."
• "Burger in our room was really greasy and soaked the bread through."