Address: 44-A Atria Watford, Watford, WD17 2UB, United Kingdom
Phone: +441923252325
Rating: 4.8
based on 288 reviews.
Customer Service
Pros:
"She had a great personality and very friendly and recommended me to do other treatments in the future."
"Wonderful friendly atmosphere at Adorn, Dhurvi was very attentive always checking in whilst getting my LVL lash lift today."
"Both ladies were extremely friendly, professional and incredibly good at their job."
"I've been going to this beauty salon for nearly 3 years - I love the fact u don't have to book for threading - u can just walk in - all the therapists are professional and really good to people like me who have a low pain threshold."
"First time I have been here and the staff we're absolutely amazing! Great customer service and really nice conversations."
"I absolutely love coming to adorn the customer service is great .. I have been getting my eyebrows done by Sangita now for a long time and she is so amazing."
"Adorn Beauty Intu- Bharti has been incredible, she was very friendly, efficient and extremely professional."
Cons:
"The worst 'spa pedicure' I have ever had in my life. The lady treated the entire pedicure like she was in a rush."
"Horrible customer service at the till between all 4 women in the front desk speaking in their own language and laughing between them in front of paying customers."
"Never again! Absolute awful Service came for a pedicure for both myself and my daughter! Therapist was full of attitude before we had even started!"
"The other staff were telling the lady doing my nails to hurry up and that they wanna go home."
"Would highly avoid. They don’t listen and don’t care about customers."
"The staff at this place are extremely rude, tried this place twice as I am not quick to judge but both times they were super unfriendly and looked like they couldn’t be bothered to talk to you."
"The owners/managers are rude, dismissive and care little about customer service and customer satisfaction."
Hygiene and Professionalism
Pros:
"I am having laser treatment on face, underarms and bikini. I had a great experience. My therapist Sneha is very professional and friendly."
"One of the best facials I’ve had! I came out looking glowing, hydrated and smooth."
"I’m currently having a Lazer course using the Soprano Lazer and the results are outstanding."
"I have been having laser hair removal at this salon for a few months now and the results have been amazing!"
"Excellent Salon, friendly staff who are very professional in dealing with clients. Always feel relaxed after my treatments here."
"Fantastic customer service, really kind and helpful."
"The salon is beautiful and very clean."
Cons:
"As she applied the lashes she was blowing air from her mouth directly onto my face to dry them, so unprofessional and honestly unhygienic."
"This place is absolutely awful. Dirty and the therapists aren’t allowed to take their time."
"This is the most dirty and disgusting place I have ever been, they do not wash their hands, they do not wash their equipment, nothing has been sterilised."
"Manager refused to do anything about it."
"The experience was also very uncomfortable and the lady didn’t care to make my experience a pleasant one."
"They are very unprofessional."
"The girl that did them was so incompetent."
Quality of Treatments
Pros:
"Been going here for years. Have had treatments by many over the years & they have all been good but Bharti tops them all."
"I would highly recommend this salon."
"She clearly knows what she's doing, she's very friendly and welcoming."
"Not only is Jigisha exceptional at waxing, but she is also a master of facial treatments."
"I highly recommend Jigisha as a wax and facial beauty therapist."
"One of the most impressive aspects of Jigisha's approach is her attention to detail."
"Rekha was absolutely fantastic! My mum and I had shellac nails and eyebrow threading and both were carried out professionally and perfectly!"
Cons:
"I had cat eye shellac nails done week ago, some peeled off, some damaged, 4 nails have no effect."
"I booked here for a set of lashes, and they are falling out after less than a week."
"Not happy with my Shellac manicure... the nail polish is not applied uniform."
"I paid £29 for a spa pedicure and I'm really disappointed, the hard skin was not removed from my feet."
"I have also got redness and irritation and will definitely not be coming back for another visit."
"The Quality of there WAX was really so bad... MY skin became all dry and itching for a few days even worse then normal."
"I’ve had my pedicure done last week, within 4 days, on 5 of my toes the polish had chipped off."