Adorn Beauty - Atria Watford, Watford Reviews Summary

Customer Service

Pros:

• "She had a great personality and very friendly and recommended me to do other treatments in the future."
• "Wonderful friendly atmosphere at Adorn, Dhurvi was very attentive always checking in whilst getting my LVL lash lift today."
• "Both ladies were extremely friendly, professional and incredibly good at their job."
• "I've been going to this beauty salon for nearly 3 years - I love the fact u don't have to book for threading - u can just walk in - all the therapists are professional and really good to people like me who have a low pain threshold."
• "First time I have been here and the staff we're absolutely amazing! Great customer service and really nice conversations."
• "I absolutely love coming to adorn the customer service is great .. I have been getting my eyebrows done by Sangita now for a long time and she is so amazing."
• "Adorn Beauty Intu- Bharti has been incredible, she was very friendly, efficient and extremely professional."

Cons:

• "The worst 'spa pedicure' I have ever had in my life. The lady treated the entire pedicure like she was in a rush."
• "Horrible customer service at the till between all 4 women in the front desk speaking in their own language and laughing between them in front of paying customers."
• "Never again! Absolute awful Service came for a pedicure for both myself and my daughter! Therapist was full of attitude before we had even started!"
• "The other staff were telling the lady doing my nails to hurry up and that they wanna go home."
• "Would highly avoid. They don’t listen and don’t care about customers."
• "The staff at this place are extremely rude, tried this place twice as I am not quick to judge but both times they were super unfriendly and looked like they couldn’t be bothered to talk to you."
• "The owners/managers are rude, dismissive and care little about customer service and customer satisfaction."

Hygiene and Professionalism

Pros:

• "I am having laser treatment on face, underarms and bikini. I had a great experience. My therapist Sneha is very professional and friendly."
• "One of the best facials I’ve had! I came out looking glowing, hydrated and smooth."
• "I’m currently having a Lazer course using the Soprano Lazer and the results are outstanding."
• "I have been having laser hair removal at this salon for a few months now and the results have been amazing!"
• "Excellent Salon, friendly staff who are very professional in dealing with clients. Always feel relaxed after my treatments here."
• "Fantastic customer service, really kind and helpful."
• "The salon is beautiful and very clean."

Cons:

• "As she applied the lashes she was blowing air from her mouth directly onto my face to dry them, so unprofessional and honestly unhygienic."
• "This place is absolutely awful. Dirty and the therapists aren’t allowed to take their time."
• "This is the most dirty and disgusting place I have ever been, they do not wash their hands, they do not wash their equipment, nothing has been sterilised."
• "Manager refused to do anything about it."
• "The experience was also very uncomfortable and the lady didn’t care to make my experience a pleasant one."
• "They are very unprofessional."
• "The girl that did them was so incompetent."

Quality of Treatments

Pros:

• "Been going here for years. Have had treatments by many over the years & they have all been good but Bharti tops them all."
• "I would highly recommend this salon."
• "She clearly knows what she's doing, she's very friendly and welcoming."
• "Not only is Jigisha exceptional at waxing, but she is also a master of facial treatments."
• "I highly recommend Jigisha as a wax and facial beauty therapist."
• "One of the most impressive aspects of Jigisha's approach is her attention to detail."
• "Rekha was absolutely fantastic! My mum and I had shellac nails and eyebrow threading and both were carried out professionally and perfectly!"

Cons:

• "I had cat eye shellac nails done week ago, some peeled off, some damaged, 4 nails have no effect."
• "I booked here for a set of lashes, and they are falling out after less than a week."
• "Not happy with my Shellac manicure... the nail polish is not applied uniform."
• "I paid £29 for a spa pedicure and I'm really disappointed, the hard skin was not removed from my feet."
• "I have also got redness and irritation and will definitely not be coming back for another visit."
• "The Quality of there WAX was really so bad... MY skin became all dry and itching for a few days even worse then normal."
• "I’ve had my pedicure done last week, within 4 days, on 5 of my toes the polish had chipped off."