Highbury Leisure Centre Reviews Summary

Facilities

Pros:

• "Facilities are good although I had to use the male showers and changing rooms there was a family change cubicle."
• "The pool is clean and doesn't freeze like some others I've tried."
• "Great facility! The swimming instructors are very good and enter the water with the children to demonstrate the correct swimming gestures and to keep them entertained."
• "A nice gym and pool with a relaxed atmosphere and not too crowded."

Cons:

• "This pool used to be great when the kids were younger but not so much now. Very dirty changing rooms."
• "Nonsensical refurbishment. There used to be a good range of equipment, if a few issues and layout flaws."

Staff

Pros:

• "Good experience in all and the staff were very helpful."
• "Today I experienced fantastic customer service from Afrim & Katie."
• "The staff helped us immediately. We are traveling so finding a gym to accommodate us for swimming might not be that easy."

Cons:

• "Your gym staff are supposed to take care of their customers, not actively encourage bullying."
• "The customer service, especially at the front desk, is abysmal."
• "However, what I feel lets them down is the hot and cold front desk employees, who can have a snarky attitude."

Cleanliness

Pros:

• "The changing rooms are clean and the hair dryers work!"

Cons:

• "When leaving changing rooms to enter pool area needs a good wash. Rats running around outside near entrance."
• "I urge you to inspect the changing rooms to see for yourself."

Gym Equipment and Space

Pros:

• "Plus side is that the gym has decent technogym equipment and spray bottles, alongside breathing space."
• "Great gym area with spacious clean bright pool even though I don’t use it."

Cons:

• "Most equipment is dirty."
• "Olympic weightlifting platform removed (why??), the callisthenics bars removed (they were super useful)."

Safety and Etiquette

Pros:

• "The staff agreed with me that it's a communal gym and I'm in my right to use the mat there."

Cons:

• "If anything, your female staff encouraged [bullying]."

Accessibility

Pros:

• "Very good.. the disabled changing room was available."

Cons:

• "Set back having to book a sauna and steam in advance."

Customer Service

Pros:

• "Both made me feel very welcomed and put my worries at ease. Lovely team and site."

Cons:

• "Nice enough pool, but ruined by some rude and unfriendly staff members."
• "One in particular is a lifeguard who summoned me to the side of the pool...and barked at me to do so, citing it was 'company policy'."

Maintenance and Hygiene

Pros:

• "I have seen a lot of improvement recently, and Thank you guys for making the centre enjoyable."

Cons:

• "The black mold in the men's changing rooms is getting worse and has been bad for weeks."
• "The floor is always soaking wet, people put newspapers down to stand on, ridiculous!"

Pool Availability and Cleanliness

Pros:

• "The pool is very popular."
• "Great pool, clean and airy."
• "The pool was warm and clean."
• "Good swimming facilities pool is new and clean."

Cons:

• "There's limited availability for the pool which is always booked."
• "I'm a swim member but can never book as it’s always full."

Swimming Lessons

Pros:

• "Swimming lessons are fun for my child, and he loves the teacher."
• "The children’s swimming instructor is fantastic."

Cons:

• "There’s always an issue with the lessons, either it’s cancelled, the instructor is late, or the pool isn't available."

Overall Satisfaction

Pros:

• "We've been members for years and generally find it a good place to be."
• "Definitely recommend it."

Cons:

• "Thinking of canceling my membership."
• "It’s a shame because it used to be so good here."