Leyton Leisure Centre Reviews Summary

Gym Facilities

Pros:

• "The gym is OK (for what it is) and has a sufficient number and variety of stations."
• "This gym is a cardio and casuals best friend."
• "Outside of any membership sales offered by other gyms, this is point blank period the CHEAPEST gym around."
• "The new gym that has been refurbished is really good."
• "Great Gym facilities and fantastic equipment for the price. Really great staff who have continued to incentivise my commitment to the gym."
• "The gym has everything you need as a beginner and the staff from there is very helpful."
• "Gym facilities are nice."

Cons:

• "Equipment is broken regularly and takes weeks to be repaired."
• "Machine in the gym are not too well serviced with many of them the batteries running out."
• "The cardio machines themselves aren't the best, especially the bikes and cross trainers."
• "Outside of your standard cardio machines this gym is really lacking in terms of bodybuilding equipment."
• "For the price, you'd expect a wider variety of machines as there was before covid."
• "The gym requires a wider range of equipment and not mostly cardio equipment."
• "Gym facilities have not been upgraded in 15 years."

Swimming Pool

Pros:

• "There's a big slide which we love and smaller ones also, 3 different pools."
• "The swimming pools are amazing."
• "This is one of the best swimming pool I have been too."
• "The pool is brilliant for young kids and has an excellent facility for toddlers."
• "The swimming pool is One of the best I have seen in the London area."
• "Pool is nice and warm. Gets quite busy at times. But I enjoyed going there to teach my boys how to swim."
• "This is a great swimming pool for children as there is a small and larger pool."

Cons:

• "It is so filthy. In changing rooms and pools. There is a terrible smell, the floor is disgusting and there is mould everywhere!"
• "Beware of rotting mould on the side of the pool and filthy changing rooms."
• "The entire sides are covered in green, the steps also. The red foam circles separating the family area from the lanes were covered in black mold/mildew."
• "The pool area in winter is always too cold and the water could be warmer too."
• "The main swimming pool was being used for swimming lessons only."
• "The swimming pool was okay but the staff was unbelievably rude."
• "The swimming pool was fully packed, which is not acceptable."

Staff and Customer Service

Pros:

• "Thanks to the fast thinking ingenuity and teamwork of your staff, my phone was found in less than 5 minutes."
• "The staff have been lovely on both occasions."
• "Staff really friendly. Kids loved the Aqua play. Parking easy in car park next door. Good price too."
• "Most importantly the staff are a professional and friendly bunch, 6 stars."
• "Staff are an absolute credit to this leisure centre & to Better."
• "Frances the lifeguard was helpful and friendly."
• "The staff were friendly, warm, welcoming and polite."

Cons:

• "Staff were extremely rude, moody and terrible at their job."
• "Rude, impolite, inattentive, arrogant and down right disrespectful staff."
• "Really rude reception staff 😒 always answer nervous 😓"
• "Reception staff to be unfriendly, not helpful and have no customer service skills."
• "Customer service lady Maneeq doesn’t know how to speak she starts arguments and raises her voice."
• "The staff working there were not so friendly at all."
• "Staff around the pool were very rude, unhelpful, and seemed to have little idea of how to keep a customer happy."

Cleanliness and Maintenance

Pros:

• "It is a little dated but very clean so if you can look past the aesthetics you’ll be happy."
• "Nice and warm, really clean, well priced, helpful staff, brilliant!"
• "The whole facility is clean with covid measures in place."
• "The changing room are very clean too."
• "All my children enjoyed the facilities. All the staff were very friendly and the pool and the changing rooms was very clean and fresh."
• "Relatively well managed, kept clean and machines in working order."
• "The cleanliness of the changing area and the pool area and pool water was excellent."

Cons:

• "Not as clean as one would wish though and cleaning takes place during opening times."
• "Toilets showers need a separation as there is no demarcation to keep privacy which is very odd for a gym I suppose."
• "The place needs bit more than TLC."
• "I haven't seen toilets that dirty and badly kept outside of random public toilets by train stations."
• "Before refurbishment went there once to find dead cockroaches floating in the water and tile grout covered in mould."
• "Sunday morning wasn't even busy but was really dirty, everything messed up, changing room really disgusting!"
• "Today, I noticed the pool floor was generally very dirty."

Value and Accessibility

Pros:

• "Good handy local swimming and gym. Always busy but always room for everyone."
• "Something for everyone and prices are very affordable, even for big families."
• "Price is very good for an hour session I paid just under £14 for myself and my 3 children."
• "Great fun for the family."
• "Been going for a few weeks now and everyone is friendly, it's clean and well priced."
• "We had a fantastic time today at Aquasplash, Really lovely day and for a family of 6 very reasonably priced."
• "The parking was easy too, and entrance prices very reasonable."

Cons:

• "DONT TRUST THE PUBLISHED TIMETABLE."
• "You have to book online, but the website and whole booking process is very poor and convoluted."
• "They give no warning or obvious notice on their website you have you have to book a slot to use swimming facilities."
• "The price has increased 4 times in 12 months."
• "It’s a little annoying that there are only 2 1-hour sessions a day during term time."
• "The staff have always been useless all they are able to do is book you into classes unable to do anything else."
• "The reason for 3* is the cleanliness of the pool."