Clapham Leisure Centre Reviews Summary

Price

Pros:

• "It costs me a little over 30pounds a month on the corporate rate."
• "The only really affordable gym in Clapham, in a brand new building with modern equipment and a large swimming pool."
• "Great value for money for pay as you go. Clean and well equipped."
• "Plus a decent size swimming pool (25m) and a very fair membership deal for the (fit and sporty) 60+ like me."

Cons:

• "It's a lot of money to not really get to play when you want."
• "Over time gym equipment has been out of order for months yet the membership price increases all the time."
• "Just cancelled my membership as sadly is not worth it anymore, specially since the full access price is the same as some Virgin active ones…"
• "Way too expensive for a council run gym."
• "This place has gone downhill since the past 3 years. Price has increased massively but no improvements whatsoever."

Staff and Customer Service

Pros:

• "Staff are very friendly and polite and the facilities are clean."
• "She is always smiling, positive and provides great customer service."
• "The Gym was clean, inviting and staff were friendly."
• "Staff was really friendly, gym, swimming pool are good."
• "The manager I met (Jean) was really friendly and helpful."
• "Staff have always been friendly."
• "Very decent gym with good and friendly staff."

Cons:

• "The staff were sooo rude to me and my family only go here if you wants to make you, your family and friends sad."
• "While the staff at Active Lambeth are friendly, they struggle with technology and 9/10 times can't solve a problem or answer questions."
• "The whole staff was extremely rude and unwelcoming, especially towards the children."
• "Horrible customer service. Staff doesn't know anything about customer service and they have no clue on how to run the place."
• "Awful service from employees on the diversity hire list who are clearly unemployable otherwise."
• "The staff quite literally they have the people skills of mollusks."
• "This is a centre where the management and staff just don't care about their customers."

Cleanliness and Maintenance

Pros:

• "The facilities are pretty well maintained and it's within easy reach to the high street, bus stops, tube and overground services."
• "Staff are very friendly and polite and the facilities are clean."
• "The Gym was clean, inviting and staff were friendly."
• "Great value for money for pay as you go. Clean and well equipped."
• "Clean facilities, the swimming pool could get crowded at times, but it is clean and I like the water temperature."
• "Cleaning regime around the pool changing facilities is better than usual (although still room for improvement) - hope they can keep this up."
• "The gym is super clean and organised!"