Address: Burns Rd, London, SW11 5AD, United Kingdom
Phone: +442072078004
Rating: 3.8
based on 137 reviews.
Swimming Pool Quality
Pros:
"The pool is good for children, with a gently sloping floor and lots of water spouts and fountains."
"The waves came on twice during our hour session, which was fun."
"Water was warm and there is a sauna in the corner."
"My kids love the new play area, the beach approach is great for my baby niece and my preschoolers love the wave machine."
"The pool temperature is absolutely amazing! It's so warm compared to other pools I have visited!"
"Great pool for kids."
"Good value, sloping pool, wave machine, slide, soft play area in the cafe."
"The pool itself is well set up for kids as it is a sloping entry, like you are at a beach. Shallow and warm."
"Best swimming pool I've been to, it really caters for children of all ages and swimming abilities."
Cons:
"Changing rooms are really dirty, people don’t take shower before going in the pool, lanes are really narrow."
"The swimming pool is very DIRTY! First day we came my son found earring at the bottom it was there for many days/months because it was rusty."
"Changing rooms smell of urine so badly, it's expensive as you're only able to book in groups of 5 for just 1 hour, the pool itself looks filthy."
"The facilities are outdated and poorly maintained, and the pool water is cloudy and dirty."
"The water in the pool is mostly dirty."
"I was very disappointed that when we booked the recent swimming session we were not told that the elephant slide was closed off, the sauna was locked due to Covid and the wave machine was broken!"
Staff and Customer Service
Pros:
"Overall good experience with friendly staff."
"Staff have always been cool in my experience."
"Wonderful polite and friendly staff!"
"Latchmere Leisure Centre is my local gym and they're excellent, the staff is always kind and communicative."
"The instructors are very friendly and helpful if you are going for lessons."
"The staff were helpful when signing up and there is always someone around to help."
"What was nice was the guy in reception saying goodbye to me and my two girls when we left."
Cons:
"The woman working there was incredibly uptight and unfriendly, and service was quite slow."
"One lifeguard looked about 14 and was half asleep sitting there."
"Would not use the gym here. Not worth the money the gym staff 'which are personal trainer is not rude the mixed one. Being racist and shouting at me for no reason not worth it don’t waste your money here !!!!!'"
"When this was pointed out to the lifeguard, he just shrugged his shoulders and was more interested in the bags that were getting wet by the wave machine!"
"The staff are unfriendly and unhelpful, making the experience even worse."
"Neither of the two staff members I spoke thought to mention any of this when I bought my ticket."
"Staff are not very friendly and they can be rude at most times."
"Service: ran by rude, rude, rude people!"
"Despite having a full membership for a long time my severe disabled son was asked to pay to go to cafe."
"When Ms Nausheen was asked to talk to her manager and sort it out, she suddenly started to shout at carer and disabled child to get out."
Amenities and Additional Services
Pros:
"Parking was a breeze with lots of signs about towing etc."
"Great gym. Fair price."
"They have a swimming pool with slides, and it looks like a water park."
"There is a special activity for summer holidays, with a large bouncy castle, face painting and good music."
"Lots of changing area which is good plus lockers (bring your own lock)."
"There's a large teaching pool as well for little ones and beginners."
"Helpful staff, nice pool with water waves every 45mins."
"Somewhat recent refurb really improved the facilities; they're much nicer now."
"The slide, which they do have, is fun for kids."
Cons:
"Facilities are poorly maintained."
"There was a leak from the ceiling in the ladies changing room."
"Very poor gym, lack of equipment."
"Café is overpriced and poor quality food, long waits as well."
"The soft play has been broken for ages."
"Gym is small and not well ventilated."
"Changing area floors were wet and dirty."
"The parking is atrocious, very hard to find a spot."
"Slide often closed during peak times which is ridiculous."
"Facility is falling apart, seems like it hasn't been updated in years."