Shanghai Bay Reviews Summary

Authenticity and Food Quality

Pros:

• "Beef curry was lush. Feels like a canteen upstairs but the food is very tasty, proper."
• "I found the food affordable and pretty delicious. I liked the variety they had as well."
• "Delicious dim sum! I loved all the dishes- both savory and sweet so much."
• "Very authentic Hong Kong cuisine. I have no doubt highly recommended to everyone."
• "This is definitely the best Cantonese cuisine in Southampton without a doubt. Huge portions, delicious food."
• "Food delicious, traditional chinese Dim Sum. Regulars here now..."
• "Absolutely fantastic, my wife and I have lived in Asia for over 4 years and nothing has come close to this in the UK."
• "Good authentic Chinese/Cantonese style food. Reasonable price with better quality compared to Chinese food in London."

Cons:

• "Too much fried items made me feel bloated."
• "Food is going downhill, you can taste the incredible amount of MSG used, and quality of ingredients has also declined dramatically."
• "The standard has fallen a lot here the portions are tiny and the food is very expensive."
• "Food was super authentic - tasted exactly like it does in Hong Kong. Only complaints are that it was quite cold in the restaurant."
• "Have been coming here all the way from Hertfordshire, and today is our 4th visit. Sadly, the quality of food has been less and less impressive."
• "I've visited here several times over the years, recently it has gotten so bad the standard of food and service."
• "Awful food. We ordered the set menus £20 per person. The crispy duck was scraps of skin and fat."
• "The food was fresh..however we felt rushed to order and they cleaned the table while we were still eating and talking."

Service and Staff

Pros:

• "The staff are so lovely and the restaurant is very popular! So yummy, can't wait to come back!"
• "The staff are some of the best serving staff I've encountered in any restaurant setting, constantly making jokes and keeping it light."
• "Always get great service here and delicious food. Variety of options to choose from."
• "Service was warmth and friendly. Really busy at peak time so booking for a big group is recommended."
• "Very attentive and friendly service. Amazing food. Best Chinese I’ve had."
• "Amazing experience and extremely great food! Can’t fault them, i was there for the first time with my family."
• "Service was fast and friendly. The dim sum was as excellent as ever- particular the har gau and the beef Cheung fun."
• "Fantastic meal with a friend. The restaurant is busy and is not very big... Good customer service and the prices are fairly reasonable."

Cons:

• "The order was severely delayed with no updates provided by them or whatsoever."
• "Atrocious service. Have been here many times as it is one of the only places serving dim sum in the area, however each visit gets worse and worse."
• "Food taste good but little bit oily for us. The only problem that made me to give them 3 star was staff behaviour. The way they treat us was not very friendly."
• "RUDE STAFF. NOT CHILD FRIENDLY. AVOID AT ALL COSTS."
• "Very unprofessional, bad attitude, and terrible service, can only pay by cash (avoiding paying tax) not qualify CSR standard."
• "Unfortunately standards seem to have fallen lately... The staff didn't seem to care."
• "The very rude waiter with aggressive face told the old customers off about the little amount of food they ordered and the time they were sitting and waiting for their family."
• "Disrespectful service. Yesterday, We came with the voucher they gave us from last year after we enjoyed our wonderful cuisine. However, the notice were given that we cannot pay by card with voucher."