CeX Reviews Summary

Store Selection and Variety

Pros:

• "Probably one of the biggest Cex stores around a good selection of dvds, games, phones, consoles, tech etc."
• "What a place to go to. 3 pre-owned DVD's for £1.50 very busy both worth the wait. also up to date dvd releases at keen prices."
• "This store always has a really good stock of niche and interesting games too."
• "Great store with such a good variety."
• "Large selection of DVDs, Blu-Rays and from PS3/XBox 360 era of games onwards."
• "Huge Cex loads of selection for all sections of the store."
• "A big store which usually has a wide range of secondhand electronics, DVDs, games, etc."

Cons:

• "Items [dvds, games and electrical] are not thoroughly checked by them when they sell them to you."
• "Only came in for 2 items. 1 item didn't have a case and the other item didn't have the disks."
• "Selling second hand stuff for the same prices as new is just odd."
• "Generally OK for second hand electrical goods and DVD/BlueRay box sets but I tend to find that single DVDs and BlueRays are the same price or cheaper new from supermarkets."
• "Would love to see a larger selection of retro (as in 8- and 16-bit) games."
• "I asked one of the staff if they knew any good horrors. He said 'no' and walked off."
• "Check before you go. Having identified the item as being in stock on the web site I travelled in especially to buy it. Only when I got there was I told the item wasn’t in a condition to be sold."

Customer Service

Pros:

• "Never had a bad experience with CeX, always helpful, stock is like new."
• "Only giving this CeX a five star because of a gentleman called Callum, excellent service and was able to sort out my problem in a matter of minutes, very professional, very well spoken and a very nice guy in general."
• "Clean. Organised. Friendly and easy service."
• "Salers all them is very,very nice,give you advice what is best option for you."
• "Fantastic bargains to be had and overall very nice and knowledgeable staff. 5 stars!!!"
• "Friendly staff. Very cheap prices."
• "The staff were exceptionally helpful, technically capable, pleasant and service with a smile."

Cons:

• "Silly lady with blue hair has got no manners someone really needs to teach her how to speak to customers no lack of how she is talking to people."
• "Went in yesterday to buy an iPad lady was so unhelpful to the point she really needs to rethink her career as customer service is not for her!"
• "Literally one staff member who knows what they're doing; manager is rude and unbelievably incompetent."
• "Don't rate this place at all... I was so upset with the service they gave us asked for the manager who said the same and very very rude and swore at me."
• "Staff wer unwill to find the dvd box set that apparently according to there records they confirmed that they did have it , but just could not be bothered to find out on the shop floor."
• "horrid and nasty staff. rude and unhelpful. sold me a fake product (airpods)."
• "Unhelpful staff who refused to believe the steering wheel they sold me was faulty because THEY tested it."

Pricing and Value

Pros:

• "Can highly recommended this store and cex in general. I went here to have an old ipod valued and was impressed by the offer I was given."
• "When retail is not a option. Cex is there to help you make the most out of your hard earned cash."
• "A very good company offering 'very very competitive prices' for electronic goods."
• "Cheap prices which can't be compared to other game shops. Products are in amazing condition."
• "Great place to pick up second hand games for a good price and also retro consoles, and games."
• "Fantastic range of DVDs and games. Managed to pick up the entire extended edition of Lord of the Rings for £11 so absolute bargain."
• "CEX will always be a great place for games, consoles, films and electronic accessories on the cheap."

Cons:

• "They rob u even if your phone is grade a u will alway get a grade b they are not honest."
• "It's a scam when you want to sell games they will give the worst price possible like I sold a DVD for £0:17 and they sell for £2 what rubbish but otherwise buying games is very cheap."
• "Offered me 450 for phone they sell for 975. In aa condition as well. Stop robbing the poor please."
• "Over priced. If you sell anything to them they expect it for next to nothing and then they sell it on as if it were brand new."
• "Overpriced headphones got skullcandy headphones £22 and then went into B&m bargains 2 minutes later and saw the exact same headphones 1st hand, (not second) for £12.99 such a a scam."
• "They bought my phone for 60 and same phone selling for 170 shocking making 300 percent profit."
• "You're free to buy an all scratched watch series 6 of unknown origin (with separately sold strap) for £230 or a brand new watch SE in a nearby offical apple store (strap included) for £250."

Store Atmosphere and Layout

Pros:

• "Bigger shop with all in one place."
• "Loved the setup and the availability of different gadgets (new/fairly used) at different prices."
• "Great place to buy used electronics / entertainment. They have a vast range of kit, great to window shop."
• "One of the nicest CEX's in the area... A lot of choice, and very clearly labelled placement of items, particularly happy with the large selection of xbox 360 games."
• "Love places like this for the nostalgia, retro games and consoles there."
• "Awesome place! A lot better than when it was across the road, its now more spacious."
• "Big open store with plenty of space to walk around and not bump into people."

Cons:

• "Typical computer game store, that smell of sweat and stale odour when entering."
• "Second star removed due to the fact that the place stunk of wee, upon entering."
• "Never had a negative experience here but the smell of BO is uncomfortably overwhelming."
• "Building has a musty dark and dingy look and the ques are long every time."
• "Whilst the staff are friendly it always reeks in the store... vile smell... chokes me."
• "Terrible managment and staff. Place wreaks of bio and customers are rude [and dangerously armed.]"
• "Very pricey on window goods. Just been in today one more go and still seeing expensive pricey money for second time around goods brought on the cheap."