Miracle Inside Diagnostic Scan Centre Reviews Summary

Customer Service

Pros:

• "The staff were all lovely and professional."
• "All the staff were lovely, super friendly and polite."
• "The Sonographer: B Samuel is so lovely and explains everything."
• "The staff are also so lovely and welcoming which made my experience so much better."
• "All of the staff are so lovely and made us feel completely at ease."
• "The whole team were lovely, kind and compassionate."
• "The staff are so friendly and kind."
• "The ladies who show you the pictures are fab, very relaxed and easy going."

Cons:

• "Update: after I left my review below, they called me over 8 times shouting at me to put down the review."

Quality of Experience

Pros:

• "Had a really great experience from start to finish."
• "Just been and had a 4/D scan which was such an amazing experience."
• "The images and videos are such good quality."
• "Myself and my husband had an amazing experience today with our scan, so detailed."
• "Overall a fantastic experience at Miricle Inside."
• "We went here as alot of people recommended it to us and after trying other private scan places in my previous pregnancies we decided to go on recommendation."
• "I’ve had a few private scans previously, at different centres. Sometimes It can feel a little ‘too much’."
• "The whole process from start to finish is the best experience I have ever had."

Cons:

• "With regards to your offer of booking a re-scan appointment, we are going elsewhere- simply because you’re working off back to back appointments."
• "I had a scan at 10 weeks. I booked it last minute and couldn’t do enough for me to ensure I got the slot they had left."

Professionalism and Expertise

Pros:

• "The Sonographer: B Samuel is so lovely and explains everything and makes you feel really relaxed and comfortable."
• "They let you listen to the heartbeat check babies measurements and make sure baby is healthy, even got to see baby in 4d."
• "The sonographer was so reassuring and spent time explaining what would happen at the scan."
• "The sonography explains everything in detail so it is really easy to understand."
• "She put my at ease straight away and worked quickly to do all the checks to reassure me."
• "The sonographer was really thorough and went through everything clearly as they were looking and I felt very relaxed and reassured."
• "The sonographer and the lady that helped us picked the scan pictures afterwards was amazing."
• "The sonographer is excellent."

Cons:

• "With regards to your offer of booking a re-scan appointment, we are going elsewhere- simply because you’re working off back to back appointments."
• "We had a scan booked today at 10:15; followed the postcode given through our car sat nav which took us to the wrong place."

Facility and Environment

Pros:

• "Fantastic setting, super clean, and very comfortable waiting area (Hot drinks machine was an added bonus)."
• "The lady who does the scan is so calming which I really appreciated as I am always really nervous before a scan."
• "I’m so glad we did. All the staff are so lovely and welcoming, the lady who does the scan is so calming."
• "I have been to Miracle Inside for all of my scans."
• "I visited miracle inside for my gender scan at 16 weeks."
• "The staff here were extremely welcoming, heard us out re our previous loss of our little boy and made us feel comfortable and eased all of my anxieties."
• "The staff are always so helpful and nothing seems too much bother for them."
• "The whole process is relaxing and easy, just want you want especially with your first baby."

Cons:

• "We spoke on the phone with Miracle inside to find out where they’re located, we was told that because we were late, we would have minutes shaved off our appointment."
• "We then arrived at the place (not easy to find may I add) 13 minutes late to then be told we couldn’t be fitted in as they operate back to back appointments."