Halfords Autocentre Kettering Reviews Summary

Customer Service

Pros:

• "Very friendly and helpful staff when booking on the phone."
• "Very professional service picked up my car & brought it back. Very respectful & explained all the questions I asked."
• "Brilliant service. Very customer friendly and went the extra mile for me, staying open a little longer till I could get there to pick my car up."
• "I am really pleased with the customer service I received given the error with the phone number, which was entirely my fault."
• "The serviced received by Paul and the Team was Great."
• "Booked in here for an MOT whilst visiting family in the area. Simple to book online, friendly cheerful staff on the day and test carried out in less than an hour."
• "I had an amazing experience at Halfords Kettering. The customer service was second to none!!"

Cons:

• "Please bear with me with this review. It's long, but there's a lot to tell... I get a phone call saying that their diary is too full and they won't be able to do the service."
• "Now on my 'blacklist'"
• "STAY AWAY FROM THEM, unless you want to be conned."
• "Poor and worse customer service, always carried out faults, staff stealing stuff from car, and very rude staff please guys just ignore this place go somewhere else lots of nice garages in town."
• "Took my car in for wheel alignment and air con check at 8am, got a call at 1pm saying they just took my car in and the alignment machine is broken."
• "Booked my car in the day before for 11.30am for wheel tracking, so I arrived at 11.20am... and was told someone has just booked an mot so my car will not be done until 1.15 pm."
• "Brought my car in for an MOT, the mechanic who was doing it was rude to me."

Pricing and Quotes

Pros:

• "Good prices."
• "Team were honest and fair and the work was good and reasonably priced."
• "Very reasonable quote given for the recommendations with no pressure to have the work carried out."
• "Price wise it seemed fair for the work carried out n if you factor in the free MOT and the service pretty good all round."
• "Booked MOT test for a Sunday at very short notice, Given choice of appointment times, Very reasonable cost (£29)."
• "Price was good, it passed and it was ready early."
• "Good standard of workmanship, done as requested, at the stated price, no hidden bills, on time and vehicle was in a clean tidy condition on collection. Satisfied customers 😊😊👍👍👍👍👍"

Cons:

• "The only thing that I was uneasy about was, that I’ve been told that if I do major service I will have to pay only £10 for MOT, and my invoice shows £35."
• "Wanted to charge me £300+ and the work cost me less than £100 with another garage. NEVER USE HALFORDS FOR AN MOT."
• "They then quote you a large fee to get the work done at their garage."
• "Charged me £148 for fitting £29 pads (retail)..."
• "I have booked an appointment for 12:30 and I had to wait two hours for 4 tyres. They told me that they could not do anything about it because they were very busy."
• "Polite staff but not worth it for the price they charge."
• "Fitter said he noticed the rim was split but went ahead and fitted new tyre anyway. Negligence of the highest order."

Booking and Scheduling

Pros:

• "Quick and easy to book."
• "Efficient booking process and clear explanation of what would happen to the car, when they would be in contact and when the car would be ready."
• "Made quite a late booking for MOT, and luckily they were able to do it next day."
• "Booked very easily online for the date and time required."
• "Always been happy with quality of work, pricing, attitude of the staff."

Cons:

• "You messed me around for two weeks, barely did your job, then tried to con me into paying for new tyres."
• "They were obviously overbooked ( or just couldn't be asked as it didnt seem busy with only 1 car in the garage)."
• "Staff were polite but it is clear they are understaffed. The nature of internet booking cannot help, too much work for too few people to complete."
• "Avoid if you can, they had my car there for two days, saying that there isn't any problem with it, when it clearly had visible spilled antifreeze everywhere on the engine."
• "very good service on the car but disappointed that our booking in time of 11.30 was delayed until 1.00p due to previous 8.30 bookings over running their time so had to wait 4 hours for completion."
• "After taking time to prebook the first slot had to wait 50 minutes before my car got on ramp the 20 minutes wait for it to be ready. Will not use Halfords again would not recommend to anyone."
• "arranged time out & Booked a Brake check in advance, but it was cancelled by Halfords on the morning it was due, I suppose the brake man didn't turn in."

Overall Experience

Pros:

• "Really good service. I was kept up to date on my diagnostics. I got the impression Shaun was a consciences and honest person so I think I'll be back again."
• "MOT's are always a pain, usually left until the last minute and then finding out the failure (if any) is for something that you may have been able to fix yourself. However, I have to say that Halford's Kettering rose to the challenge and delivered beyond expectation."
• "Having been let down at the last minute by another servicing agency, Paul and his team went out of their way to ensure my vehicle could be serviced on the day I needed it doing. Great service!"
• "Car MOT completed within 45 minutes. Friendly and honest staff."
• "Very pleased with their customer service and the way they explained everything regarding my Service and MOT."
• "Definitely recommend this autocentre."
• "Highly recommended and will be using again."

Cons:

• "Now on my 'blacklist'"
• "STAY AWAY FROM THEM, unless you want to be conned."
• "Poor and worse customer service, always carried out faults, staff stealing stuff from car, and very rude staff please guys just ignore this place go somewhere else lots of nice garages in town."
• "We are not happy and will not be returning!"
• "Very strange bye bye Halfords you wont be seeing me again!"
• "You messed me around for two weeks, barely did your job, then tried to con me into paying for new tyres."
• "Don't deserve anything excuses about fixing car leaving a child and my disabled parents without a carer and still haven't started the job two days later staff are rude make excuses worst garage in Kettering make promises they can't keep."