Sainsbury's Reviews Summary

Customer Service

Pros:

• "staff promptly rushed to help and called their first-aider"
• "The security man at the entrance was really wonderful and am grateful for his help in enabling me to charge me phone."
• "Staff are always friendly, cheerful and ready to help."
• "Lady who served us on the till was a delight, credit to the shop!!"
• "Sainsburys manager and staff were very kind and helpful when a large item I'd ordered online from Argos for collection, situated to the rear of Sainsburys, was too big for me to move from their store to the exit."
• "The staff are friendly."
• "Aisles are comfortably wide and well laid out and staff are helpful and polite."

Cons:

• "Mostly self-service tills, awful having to scan your trolley load."
• "Only a handful of staff are helpful the rest seem to hate being asked questions."
• "There seems to be no effort made by the staff to deal with this frustrating situation"
• "Regularly don't have the BASIC items in store, the staff are RUDE."
• "However there are a couple of staff working on the checkout who can be rude maybe without realising."
• "I had a really bad experience with a worker called Jo."
• "The management always standing around CHATTING."

Store Layout and Facilities

Pros:

• "Recently revamped with upper level car parking added."
• "Parking is free for the first 30 mins, payment for beyond that can be deducted from your shopping bill."
• "In house Argos which is handy."
• "There's a Lloyd's Pharmacy located within the health care section which is handy to collect prescriptions and asking for medical advice."
• "Big store with a large home and ware department."
• "Trolleys do not require coin deposits unlike some other supermarkets"
• "Starbucks, Argos and Habitat located inside the store"

Cons:

• "Cluttered aisle I turned into the aisle and fell over a pallet laid flat on the floor, very dangerous working practice."
• "It is very gloomy under the first floor and should have more lights for safer driving."
• "The new car park has some glaring problems! There are no signs showing you which way to exit!"
• "The car park is a NIGHTMARE - it's almost like they tried to design the most dangerous and poorly thought out car park layout possible"
• "It is completely congested, being near impossible to manoeuvre around."
• "The horrible structure of the parking area covers around the whole of the building and makes it feel dark and dingy."
• "Expensive complicated parking."

Product Quality and Availability

Pros:

• "I like shopping here. Food's generally fresh and competitively priced."
• "Everything you need pretty much in there don't expect prices like lidl but they have a good selection"
• "This is a really good Sainsbury’s. There’s like loads of stuff there and food. Lots of things to buy, it is a Sainsbury’s after all."
• "An overall great store with brilliant bars and places specialised for certain foods"
• "Great supermarket, always well stocked."
• "Love sainsburys, its my local supermarket always has fresh produce at great prices"
• "Large selection of groceries and a decent selection of items for the kitchen and home"

Cons:

• "Fruit and veg is consistently of a poor quality, we don't use this store more than needs must."
• "The shelves are regularly half empty and the queues at the checkouts are getting longer as the numbers of staff are reduced."
• "Empty shelves constantly, really hard to find what you want now."
• "Most of the shelves are bare and there is little to no fresh vegetables and fruit always."
• "Open more tills! Why so many empty spaces, I have been trying to get Sainsbury's Organic Granola for four weeks now among other items. Poor stock, not what used to be."
• "Very poorly stocked. I live local so visit often as it's the only supermarket in Brentwood town centre"
• "The quality of the fresh produce is severely lacking in ‘Freshness’ many times I have purchased fruit and veg, only to have to throw it away the next day as it had deteriorated very quickly."