The Brook Bistro Reviews Summary

Food Quality

Pros:

• "I can't find fault in the food. Arrived in good time, well presented and taste... so good."
• "Everything was delicious! Definitely coming back!"
• "The food options were good and prices reasonable. Desserts were delicious!!"
• "The food was exceptional as were the cocktails."
• "Warm welcome, fantastic table by the window, outstanding service and fabulous food."
• "The menu is varied and the food is superb when it arrives."
• "amazing quality of food, staff a rate above everywhere else."
• "The food is excellently prepared and the quality and taste with portion size is extremely good."

Cons:

• "The main course could have been tastier (more garlic and olive oil in beans)."
• "Roasts were OK some good bits, some not so great."
• "The pork belly really good but the pork could of been a bit more."
• "The brisket burger was a plain cheeseburger, which was disappointing."
• "The food was so tasty and we cleared our plates as it was so good."
• "The food was not great and I was unable to finish mine."
• "The steak, which was very nicely cooked, was positioned on top of the salad making the salad wilt disappointingly."
• "Beef in the main very fatty, gravy very garlicy, ok if you like garlic."

Service Quality

Pros:

• "The staff are so attentive and Chloe always goes above and beyond."
• "Every single member of staff were so pleasant and couldn’t do enough for us."
• "Service Spot On, Very Friendly!!"
• "Served by friendly and knowledgeable staff who clearly enjoy working there."
• "The service from all the staff is outstanding and are a credit to your business."
• "The staff were very welcoming, the atmosphere inside was very vibrant and we were seated quickly."
• "The staff were friendly and helpful, both on the phone when booking and in person."
• "The service was excellent and the food was outstanding."

Cons:

• "We were seated in a position too close to an inner doorway which meant people were passing us too closely."
• "Service was slow and uncoordinated. Drinks came out sporadically with half the party receiving theirs 10 mins before the other half."
• "We were not given any option for the 2 course brunch menu, which the tables around us were."
• "The service was slow, food took ages to arrive, was luke warm at best & had very little flavour."
• "The waitresses were friendly and attentive throughout our meal."
• "Arrived 5 minutes before our reservation to be rudely greeted by a member of staff."
• "Having ordered, we had to wait quite a long time for our starters."
• "The service was friendly too. Dessert & coffee that wasn't pre booked took a long time to arrive however."

Ambiance and Decor

Pros:

• "The restaurant had been recently decorated and looked really good."
• "Cosy Restaurant, So Warming & Fresh Inside."
• "Beautifully decorated restaurant and good value."
• "This little gem of a restaurant was outstanding today, dealing with our disorganised group."
• "What a lovely return to The Brook Bistro! First visit since pandemic madness and nothing disappointed."
• "Absolutely fabulous little bistro. The atmosphere is wonderful."
• "Recently extended and refurbished and it did not disappoint."
• "We were truly impressed with The Brook Bistro. From the moment we arrived we were made to feel welcome and valued."

Cons:

• "The shared toilets with a low water use cistern sink. They were messy and it was not nice stretching over the toilet to wash my hands."
• "On entering the venue my party was met with a strange smell which was slightly unpleasant."
• "Decor much improved since last visit, quite atmospheric with friendly vibe. Would benefit from dual entrance door as cold air rushes in on each opening."
• "We were seated by the door and subjected to a blast of cold air every time someone entered or left."
• "Then we received our food on a wooden type shelf, to discover it wasn't clean, it had cobwebs running through it."
• "However, my concern is that the bill listed this dish as £20. I had been told that the sea bass had replaced the gurnard but there was no indication of the price."
• "The set menu had a good range of choices and the food great flavour and well cooked."
• "We spent a very enjoyable Christmas Eve at the restaurant as a treat to ourselves, the food, wine and hospitality of this amazing restaurant is absolutely outstanding."