Las Iguanas - Cardiff - Mermaid Quay Reviews Summary

Service

Pros:

• "Good food, great service, helpful staff and good value."
• "The staff were so supportive and really went above and beyond to make sure I was ok."
• "Kasia was absolutely amazing - she was personal, friendly and she made our experience so worthwhile!"
• "Really fast service from Bal, who was really attentive and friendly, he couldn't do enough for us."
• "Staff very nice and friendly."
• "All staff very attentive, always asking if they can get the next drinks order placed!"
• "Staff here are super friendly and can help with dietary requirements with no fuss."

Cons:

• "We had about three different servers and if one came over they weren't putting our drinks orders through."
• "When you walk in, and wait over 5 minutes and not one member of staff acknowledged our party, you know it's not going to be a good experience."
• "Within 10 mins of arrival, we ordered a bottle of wine... Some 45 mins later and 3 times of asking for drinks, we had still not received anything."
• "However ther service was atrocious."
• "It was unfortunate that it seemed like there was no management coordinating the running of the business."
• "When questioned on this, I was ignored, and the stand-in manager walked away from me."
• "Staff not aware of cold temperature of room. Staff appearance not great."

Food Quality

Pros:

• "The main course was really nice and we were given extra wraps upon request."
• "The food was absolutely delicious, including cauliflower, which I don't normally like."
• "The food was really good! Thoroughly enjoyed."
• "The food was good and the drinks were amazing."
• "The food was delicious."
• "Food was amazing and cocktails were lush."
• "The food is great and the kitchen do a great job to deliver consistency even when busy."

Cons:

• "I feel like the cost has risen over the recent years and portions have reduced."
• "VERY stingey on the chips that come with it."
• "The food was hit and miss. Empanadas were not really empanadas and the portion was tiny compared to the price."
• "Food was no more than so so."
• "I ordered a chicken burger instead and it was dry and quite boring."
• "The food is actually extremely bland."
• "Food was served up very quickly after ordering but both dishes were cold and of very low standards."

Ambiance and Accessibility

Pros:

• "The atmosphere was wonderful."
• "No problems with disabled access and reasonable prices for the bay."
• "If you're lucky to get a seat by the window or even outside you'll see beautiful views of the bay!"
• "The welcome was warm and the restaurant was large and airy."
• "It has a great atmosphere and I was able to get 2-for-1 drinks."
• "The decor was very lively, bright and airy."
• "Lovely corner position, overlooking the bay."

Cons:

• "Booked table, I use a mobility scooter, when we went in they were panicking about where to put us."
• "It was a midweek lunchtime visit and only about 3 tables totalling 6 or 7 people in the whole restaurant, felt a bit off putting if I'm honest."
• "They stuck us in a dark corner next to the bathroom."
• "It's very expensive now compared to other places, no afternoon deals!"
• "Overall it was very understaffed and unclean."
• "Tables are full and no one is looking to clean them."
• "It was very loud too so hard to have conversations."