Address: Custom House, Cardiff, CF64 1TT, United Kingdom
Phone: +442920705551
Rating: 4.4
based on 136 reviews.
Service
Pros:
"The service was excellent throughout, from the greeting to the table service and the guy behind the ordering counter, very welcoming, friendly and helpful."
"As someone who is gluten free, GF, I really appreciated that there was very little I couldn't eat."
"Wonderful greeting at the front desk by Stan (he's French!), fabulous Portuguese/Italian waiter, Arnando."
"Always great. Really accommodating as they moved our table at the last minute."
"Thanks to the staff at the Custom House for making a 70th birthday lunch special, the service and food was excellent."
"Took my wife there as a birthday treat really upscale looking restaurant and it didn't disappoint the food and drinks were really tasty and the staff were excellent."
"This restaurant can polarise opinions. It’s a place where there is no menu, but you go up to a food bar similar to the butcher or deli in a supermarket and physically choose your piece or meat or fish."
"Excellent service and superb food await you in this delight of a culinary experience."
Cons:
"Service was terrible it appears that they were understaffed."
"Walked in with a reservation and the man just walked to the computer and looked at us with no hello or welcome."
"The service was mediocre at best. We were first timers and no one explained to us the concept."
"Overpriced for the quality of the food. Heavily salted to cover for the lack of flavour."
"Considering the price of the food, I didn't expect to have to queue up at the counter to order."
"The food was fantastic, especially the slow cooked lamb. Everyone enjoyed their meals thoroughly, although the paella starter needed a little more flavour."
"Middle of the afternoon on the terrace (ie not busy) but waited 25 minutes for our 4 coffees to arrive."
"We visited last night with a party of 8 to celebrate my wifes 63rd birthday. She had been there before and wanted to return."
Food Quality
Pros:
"Food was out of this world, to be honest."
"The food was great the bar staff, the older man was so rude ? In fact I think he was part of the management team? The mat rode was really nice and took our order in the end."
"It's a really nice place to go if you fancy treating yourself or for an occasion. The food is really good & there's plenty to choose from."
"The Custom House is by far one of the best restaurants in Cardiff. The atmosphere and decor is lovely and the location for views especially at night time."
"Wonderful greeting at the front desk by Stan (he's French!), fabulous Portuguese/Italian waiter, Arnando."
"The Custom House is situated on the Penarth side of the barrage with large ample parking. They have a large open display counter with the food on display and you go to the counter and choose."
"This really is a very good place to eat. The price of a meal reflects the quality of ingredients, the skill in preparation and the table service."
"A stunning meal, exceptional attentive service, and a fantastic building. Amazing steaks, and if fish is your thing then you'll be in heaven."
Cons:
"Service was terrible it appears that they were understaffed. Ambiance was good however the food was deplorable."
"Lovely venue, staff were attentive, but the steaks were not cooked to everyone's liking, and the quality of the meat was way below par for such a venue and price."
"Food was well cooked but rather meagre in portion, the 10 oz steak looked like it should have been weighted in grams."
"We had a bad experience with the manager at The Old Custom House today. We had booked for lunch today. We had our mother in law with us as a special treat."
"The Old Custom House or El Puerto or La Marina, is near the entrance to Penarth Marina and the Cardiff Barrage."
"Very busy but pleasant to visit. Disappointed as i didnt end up eating the steak i wanted due to originally under cooked."
"Sorry guys only 3 stars today. Your food was delicious, as always. Though my friend did comment the sticky beefy ribs weren't that sticky and tested strongly of tomato."
"Really odd experience. The way that the food is ordered is like being stood in line at a butchers/school canteen."
Atmosphere and Ambiance
Pros:
"The Custom House is by far one of the best restaurants in Cardiff. The atmosphere and decor is lovely and the location for views especially at night time."
"We go here every year - almost with our fail. Great for couples, or family celebrations."
"The Custom House is situated on the Penarth side of the barrage with large ample parking. They have a large open display counter with the food on display and you go to the counter and choose."
"Very impressed. 1st visit and already book in. Food was perfect. The goat cheese starter was delicious. Salmon was cooked to perfection."
"Wonderfull place to have dinner. Very good service. A must visit place for a person visiting Cardiff."
"The Custom House is by far one of the best restaurants in Cardiff. The atmosphere and decor is lovely and the location for views especially at night time."
"Amazing experience loved everything about the place the best steak I’ve had in a long time!!"
"We had a very special private event in La Marina and were incredibly impressed with the amazing staff, their ‘can do’ attitude and commitment to their craft was remarked upon by everybody who attended."
Cons:
"The atmosphere was very loud and difficult to people sat at my table."
"We will not be frequenting this establishment again."
"Lovely venue, staff were attentive, but the steaks were not cooked to everyone's liking, and the quality of the meat was way below par for such a venue and price."
"Middle of the afternoon on the terrace (ie not busy) but waited 25 minutes for our 4 coffees to arrive."
"A stunning meal, exceptional attentive service, and a fantastic building. Amazing steaks, and if fish is your thing then you'll be in heaven."
"Another absolutely fantastic meal at The Old Custom House, Penarth. My all time favorite restaurant."
"The place is amazing but the service is incredible disorganized."
"Excellent service and superb food await you in this delight of a culinary experience."